Be Careful If you Already Paid in Full Your EPIC to DRAGON UPGRADE!!!

[Neil Dearman]

If you are like me and already paid for your upgrade (even though you haven't received it) make sure when you order stuff online from RED.com,they charge your Credit/Debit Card. I just found out that I have been using my Credit for the Dragon (even though i was paying with my Debit/Credit Card) that the system automatically uses your credit instead of your Card!!! Wish My Rep told me that now I have to put money back into the Dragon Upgrade accound (over like $2500). Kind of mad that my REP wouldn't tell me (miss my old REP too).

 

[Chad Lancaster]

I had the same issue

 

[Neil Dearman]

Frustrating isn't it!!! I worked and slaved to get that out of the way so I could have piece of mind (knowing when your name is called you can buy it right then and there) and to find out I have to stop with buying one very important item and putt money back into something I don't know when is arriving!!! I don't mean to B*tch but you can at least tell us that might/will happen.

 

[Brian Merlen]

you mean you guys have money other then credit? lol! I'm sure red will look into it if you guys tell the reps...

 

[Brent Carter]

Correct, if you have credit on your account, we use that first before charging a card on file. You cannot "set aside" funds towards a future purchase. It is one pot. Funds are pulled at time of invoice , not before. We don't do invoiced deposits anymore, due to customer requests

Will make sure our FAQs are updated for further clarification.