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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Backorder Update - November 8

My angst regarding backorders stems not from the fact that things happen to hamper the resolution of backorders, but in the lack of centralized communication about the delays. I trust RED is juggling things as best they can.

If I may suggest a solution, start a thread where weekly, daily.... timely, information is posted in regard to backordered accessories and perhaps even camera shipping. Make the thread for posting by Red Team Only. Information is golden.

I just stumbled on to a thread that mentioned Jarred had said they were taking personnel off of the Nikon mount project to work on more immediate problems. It's lucky for me I found that because I have been waiting patiently for the Red Smart Nikon mount since August. Knowing this mount is no longer a top priority means I order the Optitek mount finally. I'm not mad at RED because they couldn't conquer the Nikon mount. I am a little upset because I have been in limbo for such a long time.

RED may think they lose a few sales to third party vendors if they are open about their delays, but upfront and timely information will create more goodwill and happiness with the customer base than leaving us in the dark while we blindly wait and imagine all sorts of conspiracy theories before we eventually get an order fulfilled.
 
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We all want a hug email even if Red needs it the most in this hectic time. However, if I were in their shoes I'd imagine there's a fine
line between communicating with the users/brothers and giving timely information to competitors.
Cheers.
 
Elsie N said:
...

If I may suggest a solution, start a thread where weekly, daily.... timely, information is posted in regard to backordered accessories and perhaps even camera shipping. Make the thread for posting by Red Team Only. Information is golden.

...
Click to expand...

David Collard said:
We all want a hug email even if Red needs it the most in this hectic time. However, if I were in their shoes I'd imagine there's a fine
line between communicating with the users/brothers and giving timely information to competitors.
Cheers.
Click to expand...


Couldn't agree more, David. But I don't think giving update information on already released products would give competitors, who are years behind already, any aid and comfort.
 
Thanks for this update. Are the 3rd party alternatives available today, or are there others I'm not aware of yet? At the moment the Optitek looks like the best alternative for now.

Bob

Jarred Land said:
I expect to see some 3rd party Nikon mounts to come across my desk soon.. so that would be a good alternative to those of you bleeding to get at least something working. no aperture or autofocus.. but at least something.
Click to expand...
 
Bob Gundu said:
Thanks for this update. Are the 3rd party alternatives available today, or are there others I'm not aware of yet? At the moment the Optitek looks like the best alternative for now.

Bob
Click to expand...

The Optitek ProLock is a very solid product. It is available now (I've had one working on my Epic since sometime in the summer). As far as i know, it's the only Nikon mount available for Epic/Scarlet that is capable of controlling G-series Nikon lenses.
 
I think December 8 will be a great day for a new Backorder Update thread, let's make it a tradition until it goes away completely (which will hopefully happen in February)
 
Jarred Land said:
your reading this wrong... we are out of backorder in january. that means every order placed until yesterday.. We still are shipping them daily. January is worst case.
Click to expand...

Excellent! So if you ordered before about 8:30/9pm on the 3rd for an Aluminum mount it's "Very" likely you'll see your scarlet before Christmas. And it's very likely it'll come with a side-handle?

These guesses are really useful information for new Scarlet owners since I need to wrangle up an alternative power source for my scarlet if the side-handle doesn't come with it before Christmas.
 
I think folks forget RED is basically a very young company, making electronic products on the leading edge of technology, with unexpected growth. RED was invented on a hunch to respond to a need.

It turns out that need was shared by a lot of people.

I think it's fair for people to express concerns, but when we do we should always consider how much has happened in a short time.

If they did not have the drive they have we'd still be bitching about not having an afordable way to compete from an "imaging standard" perspective.

Shit. We're shooting 5k raw. Ill wait for bits at pieces while solving the little problems of today with (hopefully) the same kind of energy RED puts towards making the products in the first place.

The EPIC is a race car. It needs custom stuff and small tweaking all the time to be the best machine on race day.

Think like your in the garage with RED and you'll never worry about back orders, you'll be part of a way of doing things.

David.
 
Elsie N said:
If I may suggest a solution, start a thread where weekly, daily....
Click to expand...



Wait, isn't that what I just suggested 2 pages back? Ha ha. Whatever works...
 
Jarred Land said:
Redmotes are going out in good supply right now as you have been reading from the customers. ... 3 more weeks to mop those up for all orders.

Side Handles we had a supply issue for the rubber grips.. we are resolving that and should get caught up in January.
Click to expand...

Hi Jarred,

I see, like many others, the info somewhere in between after going back 7 pages, just because I am not reading this thread every day.
It is possible on other threads, why not editing the first post ? Close this thread someone and make the release-date thread a sticky.

Thats the only thing I want instead of reading threads from the back.

It is very difficult to use the camera with EVF properly, when neiter REDmote nor Sidehandle are available, since the monitor can't be plugged at the same time.

Thanks in advance.
 
Kevin Wild said:
Wait, isn't that what I just suggested 2 pages back? Ha ha. Whatever works...
Click to expand...
Sorry Kevin, sometimes when reading backward I scan rapidly and may only go a few pages back.

Let me just add a + 1 to your suggestion.
 
Elsie N said:
If I may suggest a solution, start a thread where weekly, daily.... timely, information is posted in regard to backordered accessories and perhaps even camera shipping. Make the thread for posting by Red Team Only. Information is golden.
Click to expand...


+100 to that!

Us scrappy indie producers who are taking a leap on big purchases could really use updates. Bad news is always better than no news.
 
Paul Ellington said:
Or ... they could spend that time filling orders and cutting down on the wait time for things in the pipeline already. Just saying, one thing at a time.
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They could post while getting their daily massage. ;-)

Besides, making one update post would mean they would not have to make the many rebuttal posts as Jarred had to do recently. Much more efficient.
 
- 1000

This "update" doesn't magically appear on the screen for RED to post on here. People have to spend time gathering data, analyzing data, determining future trends, and agreeing on a commitment with all teams involved. Which equals time and effort. Which I'd rather have them spending on actually shipping.
 
+1000 on your -1000


Nikhil Kamkolkar said:
- 1000

This "update" doesn't magically appear on the screen for RED to post on here. People have to spend time gathering data, analyzing data, determining future trends, and agreeing on a commitment with all teams involved. Which equals time and effort. Which I'd rather have them spending on actually shipping.
Click to expand...
 
Nikhil Kamkolkar said:
- 1000

This "update" doesn't magically appear on the screen for RED to post on here. People have to spend time gathering data, analyzing data, determining future trends, and agreeing on a commitment with all teams involved. Which equals time and effort. Which I'd rather have them spending on actually shipping.
Click to expand...
I think this is done whether they post it or not.

All I'm saying is when Jarred gets this information, he could post it in a "no reply" thread so those of us waiting can adjust to the new reality.
 
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