Awesome support from Blackmagic Resolve team

[jake blackstone]

We recently had fairly obscure issue with Resolve operation, that I'm pretty sure was limited to just a few users in the world. Nevertheless, for us it was a true showstopper. Within a couple of hours of the report, DaVinci team responded with a new Resolve version with a perfect fix!!! So, to Blackmagic support and engineering teams for truly remarkable job well done! Thank you.

 

[Thomas Pohl]

I second that. They answer real quick and helpfull.

Cheers
Thomas.

 

[Tom.Wong]

+1

Jake, any chance you can share what the bug was so other users can look out for it in the future? and feel safe knowing there is a fix?

 

[Michael Jensen]

Blackmagic support is definitely top notch. They have exceeded my expectations on multiple occasions.

 

[jake blackstone]

+1

Jake, any chance you can share what the bug was so other users can look out for it in the future? and feel safe knowing there is a fix?

Hey Tom.
As I said, I'm pretty sure the bug couldn't possibly affect more than just a few people. I'm not sure I can share any more info at this time. Nevertheless, it looks like the fix will be included in future updates. As far as feeling safe, I think story like this should make everyone using Resolve feeling safe and taken care of

 

[Jeetu Chawla]

+1 for Resolve Support team.

I had an issue on a Sunday morning & within minutes, Rohit gave me a solution...

Two Thumbs Up!