Apple can learn a thing or two about customer service from RED

[tadeo garcia]

My buddies and I were just talking about this last night. Actually, my camera operator was having a hard time figuring something out on the camera as was i so I called up RED and within a minute I'm on the phone with someone helping me out with my issue. no interrogation, no asking for a serial number, social security number, my blood type, NOTHING. Just there to help. My friend was AMAZED to say the least. I just can't understand how a company like Apple can be so uncaring for their clients and RED can be the opposite. But that's just my personal experience. THANKS RED!!

 

[Terry VerHaar]

Funny, I have always had good customer experience from Apple; just as I have from RED.

 

[Brian Merlen]

I think he means Apples silly and super long computer interrogation anytime you need to do anything by phone there... HAL asks you a lot of stuff...give it a call, its fun! lol

 

[Scott Crawley]

Yes, Red support deserves all the praise it gets and BTW Apple is recognized by it's customers as having one of the highest service ratings in their industry. For a predominantly consumer electronics company that is no small fete. Comparing Red to Apple is apples and oranges... Blood oranges, if you will. ;-)

 

[Terry VerHaar]

Yeah, I never call Apple. I am lucky enough to have a couple stores within a few minutes drive and usually just go there. The folks are actually pretty informative and helpful. In the early years of APple retail, they were a little weak but now they have a ton of well-trained people.