An UnRedlike Christmas

[Frank Weeks]

So I wake up this morning with childlike anticipation. Santa is coming today with a bevy of long awaited treasures. A new MBP . the New RPP's plus the 300mm and the 7" LCD. Just in time for a production. Fedex showed up three times before noon (don't know why it took three trips). I joyfully unpacked the four boxes but at the bottom of the last box found no LCD. Perhaps another shipment was on the way.

I called Red and inquired.
The responses...Oh. it turns out your account was $4.50 short.

My reply... YOU told ME how much money to wire to Red. You have my bank and CC info and my phone number. My didn't you just call me?

Well......uhhhhhh

WTF

Don't get me wrong. I love Red and I know anyone can screw up but I think most of you know how it is to tell a client that you will have specific gear available for a shoot and then not come through.

And all over $4.50 and zero communication.

Just like me to find a way to bitch on the greatest Christmas ever

 

[Brent Carter]

I am having someone from sales/service look into this and get back to you, Frank. In the future, if you have an issue with service from RED, you can always directly contact Kelly or I at kelly or brent - at - red - dot - com .

BC

 

[Travis]

Frank,

I know that your normal Rep. is out of the office, but I am looking into your order and will be here to help you out.

Feel free to contact me as well at travis - at - red - dot - com. I will touch base with you shortly.

Travis

 

[Andrae Palmer]

Sorry to hear that... perhaps you will find a rental replacement today for the LCD and everything will be rocking.

 

[Michael Hastings]

Frank:

My Red is going back to RED for the board and I pins update so if you need to borrow an LCD give me a call and I can overnight it to you.

PS

I am having someone from sales/service look into this and get back to you, Frank. In the future, if you have an issue with service from RED, you can always directly contact Kelly or I at kelly or brent - at - red - dot - com .

BC

I think the point was you should be embarassed that someone at RED let it be held up for a $4.50 shortage - by my quick calculation if he never paid you it would be about one one hundredth of a percent discount. ($4.5 / $27500 = .00016364 0r .0163%).

 

[Frank Weeks]

I will survive tomorrow with the EVF. Will hopefully have the LCD by the weekend.

 

[Frank Weeks]

Frank:

My Red is going back to RED for the board and I pins update so if you need to borrow an LCD give me a call and I can overnight it to you.

PS



I think the point was you should be embarassed that someone at RED let it be held up for a $4.50 shortage - by my quick calculation if he never paid you it would be about one one hundredth of a percent discount. ($4.5 / $27500 = .00016364 0r .0163%).

Thanks for the generous offer Michael but I will use a 17" Hann as a backup tomorrow.

BTW, were you able to incorporate the ring light we saw at NAB into your inclosure?

 

[Brent Carter]

I think the point was you should be embarassed that someone at RED let it be held up for a $4.50 shortage - by my quick calculation if he never paid you it would be about one one hundredth of a percent discount. ($4.5 / $27500 = .00016364 0r .0163%).

As Frank mentioned, we took care of it.

BC