AMAZING RED CUSTOMER SUPPORT

[George A.]

Hi!

Just another quick post to congratulate RED for their absolutely amazing customer support.

Not only do they have the best digital camera on the market, by far - the RED Dragon - but they also have the greatest people behind to support it.

We experienced some problems but RED went above and beyond (truly!) to solve everything. A special shout for Christine Owens and - in fact - all the people at RED who work very hard behind the scenes and almost never get the public recognition they deserve (as opposed to Graeme who does absolutely nothing and somehow gets all the accolades - just kidding Graeme
But seriously, amazing cameras would mean nothing without the people working to make them and keep them running in your hands - time and again, RED proved to me their people are the best, from top to bottom. And, for me, people are more important than cameras.

I'm an early adopter who jumped on the RED bandwagon at the very beginning. I remember Jarred and Ted helping me out on my first RED project, the Sundance-winning feature film "3 Backyards", which I co-produced and used the great RED ONE to have it shot on. Since then, I've been a happy customer all these years - shooting on the RED ONE, RED EPIC, RED DRAGON - and will remain so in the future.

Quick personal advice - if you have problems, don't waste time on the forum to complain - get in touch with the customer support asap, they will take care of you as fast as they can.

Happy Shootings!
George

 

[Brent Carter]

Thanks, George. Christine has been a quiet rock star for quite awhile now. She kills it, day in, day out.

 

[Ketch Rossi]

I can never say enough about how great each and every one from RED that has worked with me at one point or an other thrum the years has been... Just an AMAZING company run by an AMAZING team!!

 

[Bob Gundu]

Yup. I can't imagine getting this level of service with anyone else.

 

[Diego Querzoli]

I was never let down... not by RED, at least!

 

[Dominik Muench]

Agreed, Dan "The BBQ Master" Baum, Sam Measures in the UK and Tom Gibney...all legends.

 

[Dr. Sassi]

Just to say thank you RED.

After a weird week of dealing with other companies and their idea of service/support -- HOW MUCH I enjoy the RED support/service.

People with passion and knowledge = RED: it makes the difference for me.

 

[Mike McEntire]

Red Bomb Squad earns their name daily.
The BOMB!!!

Thanks for being the best!

 

[Lakis Amarantithis]

2-3 yrs after I bought the Red camera and still had 2-3 Experts helping me resolve all kinds of issues. Not to mention this board with some of the leading experts from all over the world. All other companies will give you support for 1-3 months and IF you lucky. The RED support is the best I have seen in 40 years! Impressive is an understatement. I can go on and on and on.

 

[Medavoym]

Hi!

Just another quick post to congratulate RED for their absolutely amazing customer support.

Not only do they have the best digital camera on the market, by far - the RED Dragon - but they also have the greatest people behind to support it.

We experienced some problems but RED went above and beyond (truly!) to solve everything. A special shout for Christine Owens and - in fact - all the people at RED who work very hard behind the scenes and almost never get the public recognition they deserve (as opposed to Graeme who does absolutely nothing and somehow gets all the accolades - just kidding Graeme
But seriously, amazing cameras would mean nothing without the people working to make them and keep them running in your hands - time and again, RED proved to me their people are the best, from top to bottom. And, for me, people are more important than cameras.

I'm an early adopter who jumped on the RED bandwagon at the very beginning. I remember Jarred and Ted helping me out on my first RED project, the Sundance-winning feature film "3 Backyards", which I co-produced and used the great RED ONE to have it shot on. Since then, I've been a happy customer all these years - shooting on the RED ONE, RED EPIC, RED DRAGON - and will remain so in the future.

Quick personal advice - if you have problems, don't waste time on the forum to complain - get in touch with the customer support asap, they will take care of you as fast as they can.

Happy Shootings!
George

What kind of problems did you have, George?

 

[Dave Weber]

What kind of problems did you have, George?

Not the point of this thread!

I too can jump on the fantastic service band wagon. Every problem i've encountered over the years, (also an early adopter) and there haven't, repeat HAVEN'T been many, has been taken care of, above and beyond by RED. They really know how to treat their family. I say family because i don't really feel like a customer. People at RED know me because they care. Thus, i am family! Thanks to the staff from top to bottom.

 

[George A.]

What kind of problems did you have, George?

That's between me and RED.
Problems solved as usual. See my first post.

George