Allocation emails for items already paid in full

[Andrae Palmer]

Just found out that because I did not receive/respond to an allocation email on December 15th that I missed delivery of the DSMC Side Handle. Found out the email went to my web host mail filter. What I don't understand is that the item was paid for via wire transfer. Why not just ship it? People at RED you got to understand that yes we want all of our accessories ASAP... especially when we've already paid for them and included the shipping address... a phone call would have been nice. Surely a better system can be put in place.

 

[Ian B. Johnson]

I agree- customers NOT wanting their fully paid-for accessories has got to be the exception to the norm. It makes much more sense for RED to assume everyone wants them and send an email providing the option to hold out. No customer response or missing the email all together means the accessories are shipped.

I'm glad I happened to see my side handle email.

 

[Brent Carter]

Already replied in the other spot you posted the same thing, Andrae.

BC

 

[Andrae Palmer]

Thank you Brent! I would like to remind everyone to add @red.com to their webhost filter also. Unfortunately the email was eaten by Dreamhost and never made it to my desktop.