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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Adobe CS6...

I sure wish Adobe would support AMD cards (outside of the Macbook Pro) for the MPE. I have Crossfire AMD 6970's for the occasional game, but I'm trying to find an equal Nvidia substitute (performance wise) that is supported by CS6 and doesn't cost a ton!
 
CS6 seems to be working fine on my Macs. I'd rather die than switch to Windows.
 
So... how long until Apple abandons computers in favor of iPads/iPhones/iTunes? The massive amounts of money they make from these devices must surely eclipse the meager amounts they make from computers, don't you think?
 
Paul Toth said:
So... how long until Apple abandons computers in favor of iPads/iPhones/iTunes? The massive amounts of money they make from these devices must surely eclipse the meager amounts they make from computers, don't you think?
Click to expand...

They dropped "Computer" from their official name back in 2007.
 
My experience with ADOBE has been HORRIBLE... and since I can only get off shore call center support, frustration mounts.

ADOBE offered a 50% discount program if you TRADE - IN your FCP software (not literally) but then they give you a PC only version of the software and refuse to change it
unless you pay for an upgrade.

HELLO!! Final Cut is a MAC ONLY program... can you do the math here people?

Trade in your NLE, we will sell you an unusable program for 1/2 price... GRRRR

EDIT: posting here in the rare hopes that an ADOBE rep will read this and actually care. That I paid $500 for and will not work on my platform.

And please try and refrain from the "Then go buy a PC" comments. That is NOT the point. How can a company not even know that the software they are asking you to switch to and from will need to be MAC ONLY????
 
Hi Tim,

I'll see what I can find out about this. Was there no option to specify platform during the promotion?

Wes Howell
Adobe Systems
 
The SWITCH promotion offered a choice of ordering software for either Windows or Mac OS. If you got the software for the wrong OS, you should be able to exchange the application for the correct OS.

If you requested such an exchange and were refused this exchange by an Adobe Customer Service agent, post the case number for that interaction here. I'll make sure that the Customer Service agent who gave you that answer is instructed about how to properly respond.

I suggest that you try again to contact Adobe Customer Service to get an exchange. If they refuse, feel free to point them to my response here.

http://www.adobe.com/support/contact

I am confused by one thing, though: That promotion was over a long time ago. Did you just discover this problem with your order?
 
Tim Whitcomb said:
My experience with ADOBE has been HORRIBLE... and since I can only get off shore call center support, frustration mounts.

ADOBE offered a 50% discount program if you TRADE - IN your FCP software (not literally) but then they give you a PC only version of the software and refuse to change it
unless you pay for an upgrade.

HELLO!! Final Cut is a MAC ONLY program... can you do the math here people?

Trade in your NLE, we will sell you an unusable program for 1/2 price... GRRRR

EDIT: posting here in the rare hopes that an ADOBE rep will read this and actually care. That I paid $500 for and will not work on my platform.

And please try and refrain from the "Then go buy a PC" comments. That is NOT the point. How can a company not even know that the software they are asking you to switch to and from will need to be MAC ONLY????
Click to expand...

Tim, it sounds like you just got a bad rep. I had a similar problem - did the upgrade, got the Mac version then decided to switch to PC.

I won't say it went down without a hitch - the language barrier made it kind of frustrating but I was able to switch my license over in a couple of days. Even though it was hard to communicate from time to time, I found it was easier to do the exchange over the phone rather than by email.

It's pretty awesome that they allow the switch though, which really helped with the frustration involved in the switch. They could have easily gone the FU pay me route.



Todd,

I haven't been able to find an answer to this so far - getting ready to upgrade to CS6, currently on the trial. On previous versions you could have your program installed on one desktop and one laptop - will that work with the creative cloud subscription if I have a PC desktop and a Macbook Pro for a laptop. Being able to go cross platform on my subscription would be awesome!
 
> On previous versions you could have your program installed on one desktop and one laptop - will that work with the creative cloud subscription if I have a PC desktop and a Macbook Pro for a laptop. Being able to go cross platform on my subscription would be awesome!
Click to expand...

Yes. That's a little-touted benefit of the Creative Cloud Membership (CCM) subscription. With the perpetual license version, you are still stuck with two installations and activations on one OS. The CCM option makes it so that one Mac OS and one Windows installation and activation at the same time will work.
 
And when we can enjoy RedColor 3 in Premiere? I miss that sooo much...
 
Just to say it feels great as a red owner to see Adobe actively participating in this forum. It was due to this support that I purchased CS 5.5 and am now going to upgrade to CS6. Thank you guys for your support to the red community, workflow and cameras. I feel confident on making the switch knowing that you guys have my back and will keep up to date to what red does.
 
When have we ever seen an Apple rep around here?

Let alone answering in a timely and helpful manner …
 
Tim Whitcomb said:
My experience with ADOBE has been HORRIBLE... and since I can only get off shore call center support, frustration mounts.

ADOBE offered a 50% discount program if you TRADE - IN your FCP software (not literally) but then they give you a PC only version of the software and refuse to change it
unless you pay for an upgrade.

HELLO!! Final Cut is a MAC ONLY program... can you do the math here people?

Trade in your NLE, we will sell you an unusable program for 1/2 price... GRRRR

EDIT: posting here in the rare hopes that an ADOBE rep will read this and actually care. That I paid $500 for and will not work on my platform.

And please try and refrain from the "Then go buy a PC" comments. That is NOT the point. How can a company not even know that the software they are asking you to switch to and from will need to be MAC ONLY????
Click to expand...

Sounds like you didn't understand that you could easily buy CS5.5 direct on Adobe's website and specify which platform you wanted the program for... I did this with no problem, got CS5.5 for $800 (roughly) and will be upgrading to CS6 production premium for $375. Just because you made an uninformed purchase doesn't mean Adobe sucks. Doesn't mean you suck either... just do a bit of research and you'll find things to be much easier.
 
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