Abel Cine Tech upgraded website

[Mitch Gross]

We recently completed an upgrade to our website and introduced several new features to make your interaction with the site easier than ever before. Many of these came directly from client feedback. We hope you like what you see, and we will be introducing even more features in the coming months.

Here are the new features you’ll find on abelcine.com.

* International Ordering – We are now able to accept orders from our international customers online. Payment through Google Checkout offers fast and secure credit card processing. Now, you have access to our many exclusive products, as well as gear from most of our manufacturers.

* Track Your Order – Visit the Orders History section of your account to see the status of all your transactions on abelcine.com, including Sales and Rental quote requests. For online purchases, we’ll update your order status as it’s processed, and your tracking number will be available once it’s shipped.

* Request a Sales Quote – We’ve streamlined the process of getting a Sales Quote for your equipment list. Now, all the items that require a quote show the manufacturer’s list price. Simply select your desired quantity and click the “Add to Quote” button. Continue adding items to this quote, and submit it when you are done. You can even put items that we sell online onto your quote request. Just remember that if you want something shipped quickly, without waiting for a quote, you’ll have to start a new order. A sales rep will get back to you within two business days with your custom quote.

* Wish Lists – Not ready to purchase yet? Save equipment that interests you to your wish list for quick reference later. This feature is only available to registered users of our site.

* Resources at Your Fingertips – Abel’s about more than just top-notch gear; what sets us apart is our knowledge base. Now, all our technical resources are available right on the product pages. If we’ve posted an article or blog about a particular product, you can find it under the Related Products section on the bottom, right of page.

* Stay Connected – There are now more ways than ever to keep up to date on all Abel’s news and goings-on. Besides the main website, we have our blog, CineTechnica. All our educational videos are available on both Vimeo and YouTube, and now you can follow us on Twitter – twitter.com/abelcine. And, don't forget to sign-up for our informative email lists that are tailored to your interests.

 

[Ernesto Lomeli]

it would nice if your sales team returned calls.
and maybe you listed MSRP prices.
some times it take a week just to get a qoute.

 

[Eirik Tyrihjel]

I very very much welcome the international ordering, I love to buy stuff from Abel Cine (Arri MB/FF, filters, Null lens, nanoflash and more), and I expect it will be easier now!

Looking forward to continuing buying great stuff from you!

 

[Emery Wells]

it would nice if your sales team returned calls.
and maybe you listed MSRP prices.
some times it take a week just to get a qoute.

Read before you speak

Now, all the items that require a quote show the manufacturer’s list price.

 

[PatC]

Abel rocks.

 

[Dan McCain]

I have done a lot of business with Able Cine over the last few years, and have referred some of my clients to purchase from them. They are usually my first call when I need something, because I am located in Burbank.

Unfortunately, almost every transaction over the past few years I have felt mistreated about the lack of customer service. It is rare to get to speak with a rep. on the first try so they ask you to leave messages and the calls are rarely returned within the time frame that fills my needs. I have spoken to Mitch about this offline and also spoken to people at the Burbank office but the service never improves (and my frustration increases each time).

Today I had a deadline to get a quote for a rare item I couldn't find on the website. I called Burbank and they asked me to leave a message. I called New York and the same thing. I explained the situation was urgent but I got the same excuse I have been getting for the past two years, "we are under staffed today", the other one is "all my sales reps are on lunch". If a company is always understaffed and customers are getting upset (its not just me) please add more sales reps! I trying to spend money with you just take my call!

I am sorry to air dirty laundry but hopefully these types of complaints will lead to some action from management. Joe and others have been very helpful and insightful and have done a lot of work for me putting together big quotes. Able Cine has also gone above and beyond to help me fix some things from my package in their shop. I appreciate these things, just PLEASE add more sales people and I will have a great experience.

 

[Curran Giddens]

Hmm... I thought you guys were on top of things now. Guess not.

I'm trying to put down a deposit on the OConnor CFF-1. The other day I used the Contact Sales form on the CFF-1 webpage because it was late at night. No reply. So I called just now and got redirected to someone's voicemail. Love it when that happens.

If there was any other place for me to order the CFF-1, I would have already done it.

I recommend you guys always put a "Buy Now" or "Place Deposit" button. This would make it much easier for everyone.

 

[Mitch Gross]

Thanks for the feedback. I'll ask someone to check into this promptly.

 

[Mitch Gross]

Turns out it was a bug on the website. You should of course be able to do what you wanted off the site. Thanks for bringing it to our attention and we'll get it fixed promptly.

Curran, glad I could assist you on the phone.