A big thanks to the RED Support Team!!

[Karl_Jenner]

I just wanted to give a big shout out to the support team at RED and especially my rep Chelsea who has been a joy to communicate with!
I've had a few issues with my camera (Helium 8K) and the service I have received has been first class. As soon as I placed a support ticket
I had a reply within hours! and I’m located in Australia! It is great to have a point of contact which makes you feel secure in the fact that
someone is attending to your issues and trying to get you back in business as fast as possible. I was always kept in the loop and had all
my questions answered. I love the new service tracker which was very handy as I could see where my camera was in the pipeline.

Well done guys!

All the best

Karl

 

[Dan Baum]

Thank you for the feedback, Karl!! Chelsea is an absolute rockstar and we are happy to have her on board.

 

[Neil Abeynayake]

This is why we always select RED over other platforms. Call me a RED fanoboy, I couldn't care less!!!