7" Touchscreen Issue

[Joshua Keffer]

I'm having an issue with my 7" monitor. Occasionally I see this strange break in the image when there's movement in the shot. Any thoughts?

Scarlet-W on the latest release firmware.

https://vimeo.com/223890263

 

[Tom Dowler]

I have exactly the same issue on my Epic-W. It always worries me that it's in the image so when I see it I usually reboot and it usually goes away.

 

[Joshua Keffer]

Glad to know it's not just mine.

It's really frustrating though, since the whole setup is less than a year old. It seems to get worse when I put the monitor on an arm away from the camera. I'm considering sending it in, but I'm worried about how long it'll take to get through repairs and back to me.

 

[Joel Voelker]

I have had it on my carbon weapon with two different 7" monitors and a 4.7" monitor. It's very annoying. Unplugging the monitor and plugging it back in will usually correct the issue for a while. AFAIK, there is no actual repair for this.

 

[Tom Hamilton]

I was all set to purchase one for underwater use, unfortunately, unplugging/replugging is not an option under those conditions.