7" RED TOUCH is not responding to touch.

[Evgenios Zosimov]

Anyone had a similar problem? :banghead:
Tested 2 different wires, same. The monitor is off to RED UK and my current unit is not usable, thinking of getting a REDMOTE as a spare solution for the future.

 

[Bob Gundu]

Get the side handle over the redmote as a backup. My 2 cents.

 

[Adrian Weinbrecht]

+1 to what Bob said, get the side handle......

 

[Ryan Seale]

I too am having this problem. I was 3/4 into a shoot two days ago, and the 7" touch suddenly stopped responding to touch. The side buttons (magnify/false colors) also stopped working. I was powering the camera with an aftermarket battery pack that mounts where the side handle goes, and fortunately, I had the side handle along with me. After changing back to the side handle, I was able to continue shooting.

Today I've tried everything I can think of to remedy the touch screen issue, but I still can't get it to respond.

So far, I've:
- double checked to make sure the lock screen function isn't selected
- reinstalled the firmware (v 5.3.42)
- tried connecting via a different LEMO cable (both manufactured by RED)
- performed a hard restore
- performed a system restore
- removed the SSD side module and reattached
- performed a hardware rediscover

No luck.

If anyone has any other ideas or suggestions, it would be very much appreciated!

 

[Evgenios Zosimov]

2 weeks passed, RED UK is messing with me, they have the unit but its in the "queye" Had to rent a complete EPIC unit for 2 weeks (ouch) just to use the monitor. Hooked up 5" and it worked fine so its the monitor 100%. I dont have a side handle but i might get one now.

 

[Chaz Curry]

This is not reassuring for us 7" Touch owners. ;(