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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

5.0 Touch LCD FAILURE!

Jon Carr

Jon Carr

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So going 7 months strong, very well tooken care of and all of a sudden on set my monitor fails. As you can see from the pics below. Banding, white screen, bad flickering when any menu idem is up. Tried changing cables, changing firmwares, nothing. Had to make some calls to get a replacement to set. First time this client worked with the RED, and this did not make the client happy at all. Me getting a replacement to location in a hour, kind of made up for it though. So my question is, how did this happen? My gear is always in top notch, well maintained. Why? I overnighted it to RED today during lunch, and I just hope the warranty covers it cause I don't have the time to deal with insurance right now and need this back ASAP. Below are some photos if this happened to you, feel free to chime in.
05a51c7f.jpg32cfe597.jpge22c9cd4.jpg
 
Hi Jon, we received the tech support ticket you submitted and will give our RMA Support team a heads up on your RED Touch 5.0" LCD. Would you be able to save and send us a .LOG file from the camera for diagnosis to assist us with troubleshooting?

NICK
 
Will be emailing you the log files tonight when I have better then iPhone Internet.
 
Email sent with log files sent
 
LCD was fixed and overnighted in a well and timely order. Thank you very much to everyone at RED that made the repair go so quick and well.
 
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