2 years EU Warranty?

[Ksawery Jan Oroczko]

Hi, we are planning to purchase a Epic Dragon. As Swiss company we can purchase direct in the USA, like we did for our EPIC-X´s or we could buy the Dragon at RED Germany. I was now wondering how the warranties are? If understood it correct than USA buyers get 1 year and according EU warranty law its 2 years (If sold on EU territory). Could someone from RED clarify this? Thanks a lot.

 

[Alan Piper]

Hi, we are planning to purchase a Epic Dragon. As Swiss company we can purchase direct in the USA, like we did for our EPIC-X´s or we could buy the Dragon at RED Germany. I was now wondering how the warranties are? If understood it correct than USA buyers get 1 year and according EU warranty law its 2 years (If sold on EU territory). Could someone from RED clarify this? Thanks a lot.

The 2 year warranty laid down by the EU under EU Directive 1999/44/EC, seeks to ensure that a minimum period of recourse is offered to consumers within Europe for products with inherent defects. This minimum period of protection was already covered within the UK under the Sale of Good Act and as such no further substantive changes were required to invoke the provisions.

The 2 year warranty aside there is a shift in the burden of proof when it comes to proving the inherent defect. In the event of a product failure within 6 months of the good being sold, it will be incumbent upon RED to prove the issue wasn’t inherent (i.e. it did not exist when the product was sold), or replace/repair the item. Thereafter the burden of proof will shift to the consumer to prove that the good was sold originally with a fault.

In summary, yes, there is a 2 year period within which period the consumer may make a claim but by law there is a distinction as to who must prove that the issue or defect was inherent.

This is the statutory position but RED Inc provides set warranty periods, which vary depending upon the product in question.
Details can be found at www.red.com/warranties

 

[Ksawery Jan Oroczko]

THX for the quick answer