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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

1,000 - ?????

Brent,Travis, I fully understand things can go wrong but at least try to give some feedback via E mail.
Red # 1089
 
about # 1700 RED ONE for sell

about # 1700 RED ONE for sell

Hi

If anyone want to buy a RED ONE from the 1700 series, I can give up on my waiting list # and offer it to you. Pls contact me directly at
infoATcoopfilmDOTcom
 
As you can imagine, after a blast goes out, we do get a ton of emails. if it is extremely urgent, please call.
 
dip said:
Brent,Travis, I fully understand things can go wrong but at least try to give some feedback via E mail.
Red # 1089
Click to expand...

Sorry, dip, but can you elaborate on what feedback you are looking for?

BC
 
Sorry, dip, but can you elaborate on what feedback you are looking for?
Click to expand...

Hi Travis,

I received last week the E mail "Your camera is nearly ready to ship". In reply of that e mail I gave you my final order see list below

Hi,
I received the order confirmation.
I want to cancel the RED zoom 18 -85 mm lens.

And like to order instead the

Red zoom 18-50 metric version
Red zoom 50-150 metric version
Base production pack
Red EVF
Red LCD
Red Power pack
2x Red Drive raid
6x compact flash
Red flash module (flash)
Top mount
Top handle ext
Arri 19 mm base
2x bolt sets
Focus hook set

On the eleventh of march a day later then promised I received " Your camera is ready to ship" mail with the (wrong) order list of last year.
see list:
RED ONE (Serial No. 1089) 1 $17,500.00 $17,500.00
RED ZOOM f2.8 CF 18 - 85mm 1 $9,975.00 $9,975.00


So please update my order Let me know what you actual can deliver. And I will pay the bill for the goods that can be delivered and deliver the remaining things asap

kind regards
 
Dip, I know Travis is looking into this for you.

All, we are working on the functionality on the website to allow you to modify your orders online. So, a lot of this will be much more streamlined....

BC
 
Dip,

I had the exact same problem - finally got sorted though (cheers Randy dude). Annoying but in the end I realise they're struggling a bit and that it's teething problems that should ultimately get sorted (not that that helps you!)

To add to that, I'm currently encountering the dreaded "Fed-Ex are messing up my delivery" scenario. I'm sure I'll finally get my camera sometime though. Possibly as early as this week...
 
Also, a quick reminder to everyone until we get the online order modification tool up on RED.com....

In the "Your RED ONE is nearly ready to ship" email, we ask that you get in your order changes by a certain date to give us time to make the changes in our reservation system by the time the second/"Your RED ONE is ready to ship" email is prepped for blast. If you do not email us until after that deadline, there is a decent chance that your second email will not reflect those changes. Of course, we'll still modify your order accordingly, but you just won't see those changes in your email.

I hope that helps clear up why maybe some people did not see changes they requested.

BC
 
dip said:
Hi Travis,

I received last week the E mail "Your camera is nearly ready to ship". In reply of that e mail I gave you my final order see list below



On the eleventh of march a day later then promised I received " Your camera is ready to ship" mail with the (wrong) order list of last year.
kind regards
Click to expand...

same thing here.
 
Brent@RED said:
In the "Your RED ONE is nearly ready to ship" email, we ask that you get in your order changes by a certain date to give us time to make the changes in our reservation system by the time the second/"Your RED ONE is ready to ship" email is prepped for blast.
Click to expand...

I sent an email with corrections within a couple hours of receiving my first email (on the 4th). I ordered my additional accessories and sent another email to Randy on the 6th referencing that order #. Recieved the second email early this morning (the 11th), it still shows the same items and incorrect contact info listed in the first email. ...So I sent another email, attaching the first two emails as reference.

I'll give it a couple days and then I guess I'll call if it's still not fixed. I'm not in a big hurry as I probably won't finalize my RED order for another week or two -- until my accountant finishes with my '07 taxes and I see for sure how much I have to pay.
 
chas said:
Brent, is it best for me to phone you guys or should i wait for a reply to my emails.

I would like to get this sorted soon.
Click to expand...

If you need something today, CALL ME. I'm here and working through all your e-mails as fast as possible.
 
Spoke with Kelly on the phone. Very helpful, got most everything sorted. It seems that none of my emails are getting through to RED!!! Really weird, looking into it.

Thank you, Kelly!
 
Ok, another helpful hint (for both RED and y'all)....

Please make sure you place your accessory order is under the same email and name as your master account with us. Our system sees "Jon Smith" with an email of "jsmith@yahoo.com" and "Jonathan Smith" with an email of "jon.smith@gmail.com" as two different people. And the RED ONE order does not get synched up with accessory order :)

BC
 
Seems that I'm in the loop again.
Somehow my mails went into the Junkmail box!
Rather strange because I send a lot of mails a day without any problems...
But anywayTravis,Brent thank you for being so responsive.
 
dip, glad we got it figured out. Anyone, if you don't hear back from us within 1 business day, please do call or PM Kelly or I so we can check to see if we did not get an email for some reason.
 
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