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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Search results

  1. J

    RED support - need account access for firmware download

    You could submit a request on support.red.com or just make a new account to download firmware.
  2. J

    Komodo X lost Mac address

    This often indicates a camera hardware failure affecting the wireless components. Submit a request at support.red.com.
  3. J

    CF Module Question

    There were a few different media options from RED ONE, ranging from CFast cards to the RED DRIVE and eventually even REDMAG 1.8" media. There were specific side modules for the CFast and 1.8" media options.
  4. J

    Pre-record & v-raptor s35 or Komodo x

    Prerecord works differently on DSMC3 and shouldn't be subject to the same concerns as DSMC2, FWIW.
  5. J

    RED 7 inch DSMC3 touchscreen EXP ports

    The EXP ports are used for calibration: https://support.red.com/hc/en-us/articles/34074322066451-Custom-Calman-calibration-for-DSMC3-RED-Touch-7-0-LCD
  6. J

    Need Software for Red Helium Live Camera Head Unit 711-0101 with Red CCU

    There's no support for these custom bodies. They were part of some custom project that went to auction. Jarred made a post about them a while back.
  7. J

    Canon RF 24-105 2.8/L Zoom with Red Raptor X - Fully compatible?

    The F2.8 version does not appear on the compatibility list, but the F4 version does: https://support.red.com/hc/en-us/articles/4405459069203-V-RAPTOR-Compatible-RF-and-EF-Lenses
  8. J

    Grey Screen But Only After...

    That sounds odd. You can try RED's main line. They're pretty prompt calling back. Leave a message if you don't get a live agent.
  9. J

    Grey Screen But Only After...

    Contact the Support Team on support.red.com by submitting a request. They should be able to help figure out what's going on.
  10. J

    Shared Support Doesn't Exist - ??

    Try the ProRes export option instead of the Quicktime export option. The Quicktime export used PC operating system features that have since been deprecated. Using the ProRes Export will provide an MOV output, just like the Quicktime export option used to.
  11. J

    Help with workflow in Da Vinci Resolve 18

    I'd start with these two resources and go from there: https://www.blackmagicdesign.com/products/davinciresolve/training
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