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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

2401-2900 here we go

Brent, "My Account" drives me crazy!!! Now, I´m even not able to sign in. Deleted items come back all the time. My balance is much higher then the costs will be and I´m still getting a messages like: To balance your account wire $13.59!!!...., and I don´t reach Marco on the phone since days.
I would like to finalise my order today, please give me some help and be my :sorcerer:
BTW it would be very, very helpful to exactly know which items are ready to be delivered with the cam. "End of summer" just does not help to make decisions.
Sorry, I don´t mean it impolite, it´s my nerves.
Thank you,
Marc
 
Glad Marco took care of you, marcb. "My account" is still in beta and we know we still have some wrinkles there. Please post feedback and bug reports on http://www.reduser.net/forum/showthread.php?t=15371 .

Also, please note in the first email you receive from us announcing your camera order is almost ready, we indicate inventory status of product. As far as the Status Messages on the website, they are a work in progress as we are tying them up with our inventory system. If you have any feedback on them, you can PM me.

We want to keep improving all aspects of the RED customer experience. My main job here is to look over that experience. You have suggestions, have constructive criticism, or just want to kick someone in the shin over the phone, I am your man.

BC
 
Hello there,
i'm trying to contact randy@red by email from two days now (wrote on August 21), both about money (seems i was missing 250$ but deleted an item now) and the need to eventually postpone my shipment for few days (kinda like Oliver asked) but still no answer, how can i know my emails have been received?
it's important for me to know when items will ship to know if the intentional delay is needed or not ... thanks!
 
It's easier for you to call randy straight away without the need of waiting. Randy told me..our batch will start ship late next week (if the wire went thru this week, 29 Aug)
 
Valde said:
Hello there,
(seems i was missing 250$ but deleted an item now)
Click to expand...

Same thing happen to me, but i dont want to delete an item... could i send the 200$ missing in my account with my credit card ?

thanks
 
Just give us a call tomorrow if you have any questions.

2nd email for #2651-#2900 goes out first thing tomorrow morning PT, fyi.

BC
 
Prepping 2nd email blast for #2651-#2900 right now. Once that hits your Inboxes, then we start order processing for the group :)

BC
 
2nd email sent to #2651-#2900. If you have any questions, please contact your BOMB SQUAD rep.

Thanks, BC
 
Do you think that Fedex estimate delivery is accurrate ? Because i thought it would take around 4 days for delivery.

Thanks everyone at Red btw, great customer service.
 
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