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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

The Red phone system is nuts

Mike Prevette

Mike Prevette

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"wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes" "wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes" "wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes" "wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes" "wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes" "wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes" "wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes" "wait while I transfer your call" {music for 5 sec}"Your call may be recorded for quality control purposes"

OVER AND OVER AND OVER then it disconnects you.
 
Your right it should be in off topic, but I was kind of hoping to actually get in contact with Red so I can resolve a little issue. It appears as if there phone system has gone berserk
 
What could be more on topic than service and support?

It's not by accident that a camera is called a, "camera system;" all the elements are necessary and germane, lenses, accessories, and factory service and support.

I'm not knocking Red's service or support, far from it, however, I do believe it's not inappropriate to voice this issue on this forum.

Directly on point, there are few things in life more frustrating than trying to communicate with machines, or more candidly, companies that employ them, particular when we suspect it's a deliberate ploy to discourage voice communication.

Any company can become overwhelmed with calls or have a system failure; I hope this is the case with Mike's attempts.

Best regards,

Leo
 
It's really no biggie, my camera is out on a long term rental and they found out a few of my backup cables were bad from the factory. IE they were still sealed in their original packaging and came out of the bag faulty. So I was trying to track down some replacements. I've called 15 times, and now it's on to email.
 
Hi Mike,

We realized there were some issues with our new phone system and I think they are resolved now. We are so sorry for the trouble this caused. If this continues to happen, feel free to email or PM me and I will get back to you. Again, I am really sorry!

Thanks,
Kelly
 
Sorry guys, if you need to get through directly feel free to call me at ext. 7929 I can transfer you to your rep or help you out if you have questions.
 
Hey James, if you ever run into a situation like that, e-mail Me, Sean, or Nate and we can help you anytime after hours (I check over the weekend pretty frequently).

As well, if you need my personal number, PM me and I will give you my line.:)
 
Shawn Booth said:
This relates to the camera how? Should be in Off Topic......
Click to expand...

Speaking of off topic, hey Shawn do you check your PMs, or is your silence the same as saying, "Bollocks to you?"

E
 
Wow Kelly is beautiful and knows all about the Red One... guys what more could you ask for!?!
 
I just have to say that once I got in contact with Brent, my little issue was resolved almost instantly! Absolute kudos to the support staff at RED, they continually seem to be knocking it out of the park when it comes to service!

clap.gif
 
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