Broken RED...bad timing....

[Chris Parker]

Hi there,

I just sent out my camera for a long-term rental, and this is what happened...

They got the camera, powered it up, let it sit for about an hour, and it shut off. They assumed the battery was dead, changed it, and it would not power up again. They tried many different batteries, and powering it via AC adapter, but nothing.

Anyone experienced this problem?

If I do need to send it back to RED, anyone know how long until they usually fix problems? I really really don't want to lose this job because of this.

I called RED tech support (left a message, because they were closed), and am now going to fill out a support ticket.

Thanks.

 

[Costelloe Michael]

Tough luck,

4k London in the UK had a failure when powered by the shunt cable and sent their camera back and I heard of another camera here dying unexpectedly, both were turned around quite quickly by RED though. It does happen and it is a risk you take if you are renting stuff out. So far I have only put my stuff out with my technicians, who I know will always do the right thing or tell me what happened accurately. I think this is the rub, it's not a easy to be in the hire business as it seem!

Good luck,

Mike C

 

[Chris Parker]

update....

update....

well, my RED had to get sent back into RED.

i just wanted to post how AWESOME the whole RED team was in handling my issue. they got the camera in and out the SAME DAY. replaced a part, and it seems to be working fine.

They missed the fedex cutoff, so Justin actually drove my camera down to Fedex to get it out same day.

Sean was amazing in dealing with me as well.

I wanted to post a public thank you to both of you guys, as you made a painful experience, pain-less.

Cheers lads. Keep up the INCREDIBLE work!

 

[Vigen Vartanov]

My camera hase same problem , but if i will wait for 10 minutse it will turn on we are planing to send camera on this weak .

 

[Pawel Achtel]

well, my RED had to get sent back into RED.

i just wanted to post how AWESOME the whole RED team was in handling my issue. they got the camera in and out the SAME DAY. replaced a part, and it seems to be working fine.

They missed the fedex cutoff, so Justin actually drove my camera down to Fedex to get it out same day.

Sean was amazing in dealing with me as well.

I wanted to post a public thank you to both of you guys, as you made a painful experience, pain-less.

Cheers lads. Keep up the INCREDIBLE work!

Good to hear. I had pleasure dealing with Justin too and the service was simply outstanding.

 

[Brent Carter]

Thanks! BOMB SQUADers love a pat on the back as much as the next guy!

BC