Ralph Oshiro
Well-known member
Sorry to hear of your disappointment, AV! I was going to suggest you try to find a used Vinten haed and pair it up with some Libec legs to save some cash, but it looks like you already committed. If you purchased from B+H, they DO have a return policy. It's just real short. But I would at least attempt to obtain an RMA number from them. It may be a bit of a hassle, but I've always managed to eventually get very satisfactory customer service resolutions from B+H. They once exchanged a digital camera for me, MONTHS after I had purchased it, because I didn't realize part of it was defective until way after the fact. I asked for a supervisor, gave her my sob story, and she bought it. They sent me a new camera. Another time, when I bought my Steadicam Flyer from them, they misread some special instructions. They paid for the return shipping in full, then drop-shipped a new Flyer from Tiffen--all at their cost, with no re-stocking fees.So if you guys read all the way through this, thanks for your time. All I can say is don't buy this tripod head/combo -- even if you're on a really tight budget. It isn't worth half of what I paid. It was $1700... I only paid $1200 for my Cartoni Focus setup and while it's rated for 13lbs less, it's an overall much better and more elegant unit.
By the way . . . thanks for taking the time to write that detailed review!