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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

No confirmation for reservation?

T

Thanasis

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Are there still people who did not receive confirmation of their reservation? :confused: I am not talking about receiving a serial number. Just a confirmation that the transaction was ok (or not?) and that we will be soon receiving more details.

I sent an email on the 23rd placing a reservation and still no news. I am getting worried! I sent another email 2 - 3 days ago and again no reply...

Is there a problem with my reservation or am I just impatient? :confused:

Thanasis
 
Hi Brook!

Thanks very much for the interest and the quick reply!

I sent an email on the 23rd at 4K@red.com describing my problems with Paypal. I received very quickly a reply from Joanne asking me for my card details, so that she could do the transaction manually. I replied to her email with all the info on the same date and since then... no news. I sent another email to the same address on the 29th asking for an update but until now... silence...

I checked my "spam" emails but nothing there as well...

Should I be worried?

Thanasis
 
I wouldn't be too concerned - they're up to their ears in work over there. I would re-read all of the emails/literature you've received to make sure that there isn't a step that you've forgotten. Back when people were waiting for their Rs there were many people who were surprised to find that they had forgotten to sign a particular document and send it in. I'm not completely familiar with the reservation process, so perhaps some things have changed.
 
I also placed an order on the 23rd and yet no one has contacted me. However, I did receive the confirmation for the red but not the lenses. These were 2 separate orders 1 day apart using Paypal. I knew I should of just called it in!!!!!!!:mad:
 
Brook Willard said:
I wouldn't be too concerned - they're up to their ears in work over there.
Click to expand...

OK then!

Thanks for that! I was really starting to get worried that something went very wrong!

Brook Willard said:
I would re-read all of the emails/literature you've received to make sure that there isn't a step that you've forgotten.
Click to expand...

There is not much of a correspondance to review, really. Just 4 emails - 3 that I sent and one that I received, so...

But hey! I can wait! :) It's just that I would have loved to receive a confirmation that they have at least received my emails!

Abu: Thanks for the info. So you received a confirmation for an order placed on the 22nd (RED ONE) but not yet for the order placed on the 23rd (lenses), right?

Thanasis
 
You can call your credit card company to see if the payment went through.
 
Also check if there's something "important" in your spam folders.
 
Thanks a lot for the replies and the interest guys! :)

Much appreciated...

Thanasis
 
I'm still waiting on my second one I placed the night of the 24th. the card has been run and I have been told I should recive word. I think they are all still crazy busy over there. They will come boys they will come
 
Yes we had a problem with paypal processing and ended up doing alot of the orders manually by hand.. and It's poor Kelly handling it and there were hundreds of orders so bear with her...
 
No probs Jarred!

I was just afraid for a minute that something went terribly wrong with my order and I was the only one left without my RED :D

Thanks for the interest!

Thanasis
 
They must be busy... I still haven't received my stickers. Wonder if they've mailed them out yet?

...Stickers are pretty trivial, so I'm sure they're a much lower priority than getting reservations sorted out.
 
Yes Thanasis,

That's right... Still no word from RED about my reservation for the lenses. Paypal did confirm my payment. I'll just have to sit tight and wait to hear from them.
 
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