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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

The "LED" light Group Buy

Daniel Stilling said:
No responses to any of my emails. I'm really sorry, but I can't trust they will make it right if the fixture fails, or I have any need for service.
I know they are a small shop, and starting a new product line with new technology probably has hardships that I can't even fathom, but service and communication is at least half the battle. They need to be on top of communication, on top of service, otherwise it doesn't matter how good the product is. And it really pains me, being Danish, to have to give up on a Danish company, but i have to.
Thank you Ketch for putting this together, and this doesn't reflect on your hard work at all, but I have to step away from this group buy...
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Ya know I've already paid for mine and for the last week they have dodged my calls and not returned my messages.

This is bad business and there is no excuse for that.
 
Daniel Stilling said:
No responses to any of my emails. I'm really sorry, but I can't trust they will make it right if the fixture fails, or I have any need for service.
I know they are a small shop, and starting a new product line with new technology probably has hardships that I can't even fathom, but service and communication is at least half the battle. They need to be on top of communication, on top of service, otherwise it doesn't matter how good the product is. And it really pains me, being Danish, to have to give up on a Danish company, but i have to.
Thank you Ketch for putting this together, and this doesn't reflect on your hard work at all, but I have to step away from this group buy...
Click to expand...


BRANDON JAMESON said:
Ya know I've already paid for mine and for the last week they have dodged my calls and not returned my messages.

This is bad business and there is no excuse for that.
Click to expand...


Hey guys, I have just sent them an other email warning them of how important it is that they communicate!!

They have only one guy in communications, Lars, and He is taking this too literally as a Group in only filling the need to send out Group emails to communicate, and not replying promptly to individual emails, and no matter the amount of that they are getting, which is reported to be a lot, does not matter, all emails should be replied to, and I hope they do get it together now with this last very clear email I sent, as it is now reflecting also on my reputation here, and I absolutely am not liking this, as I have created this group buy to offer you what I believe to be the best LED fixture out there at a great discount, and surely don't wish to see those of you already in it, leave the Group Buy because of their system of communication been so slow, or not adequate enough.

Having said that I urge every one to just be a little more patient, as it is my believe that this coming week all will be resolved, yet either way, I understand you completely and I have but to support your decision which ever way it may go.
 
IMPORTANT UPDATE!!
​

I just had confirmation form the guys at B,B&S, that all Units sold in Europe have been delivered or shipped.

All units sold to the USA have already been received by their partner in the USA, and will be prepped for delivery starting next week!!


They have given their deepest apologies for the no excuse failure to promptly reply to emails, just that they were not set up for it, and lesson learned.

Please keep me updated with your deliveries, and again I thank you for your patience and trust me, the lights will be worth the wait!!


For any one that needs further personal assistance please do not hesitate to contact me directly in private to assist you in order to resolve any pending issues you might have.

 
Just to say I have already received both of my lights and not only really like them but have also been really impressed with the service.

Although not great about answering emails when I phoned B B & S they were really helpful and prompt and got my lights to me the day after I spoke to them as I am going to be away from home. Not only this but when I phoned them yesterday to ask how to mount them on lighting stands they immediately sent out spigot receivers which should arrive on Monday.

Overall very impressed by the service, the build quality of the lights and the quality and brightness of the lights themselves.

A big thank you to Ketch for arranging this.
 
KETCH ROSSi said:
IMPORTANT UPDATE!!
​

I just had confirmation form the guys at B,B&S, that all Units sold in Europe have been delivered or shipped.

All units sold to the USA have already been received by their partner in the USA, and will be prepped for delivery starting next week!!


They have given their deepest apologies for the no excuse failure to promptly reply to emails, just that they were not set up for it, and lesson learned.

Please keep me updated with your deliveries, and again I thank you for your patience and trust me, the lights will be worth the wait!!


For any one that needs further personal assistance please do not hesitate to contact me directly in private to assist you in order to resolve any pending issues you might have.
Click to expand...


Hey Ketch,

Thank you for the update!

It is truly questionable that you, who have only the best intentions, end up being the messenger (or whipping boy) for a company you have nothing to do with.

Ketch, thank you for your continued support and for teaching a new company just how quicky they can loose their reputation and early-adopter supporters by not having an understanding of what customer relationshipp building looks like.


It will indeed be interestng to see if the US orders are in fact delivered next week.....as I have heard nothing from my failed attempts to contact them (Lars) , I truly have no idea..... and that's what sucks.

:)
 
Tom Hanmer said:
Just to say I have already received both of my lights and not only really like them but have also been really impressed with the service.

Although not great about answering emails when I phoned B B & S they were really helpful and prompt and got my lights to me the day after I spoke to them as I am going to be away from home. Not only this but when I phoned them yesterday to ask how to mount them on lighting stands they immediately sent out spigot receivers which should arrive on Monday.

Overall very impressed by the service, the build quality of the lights and the quality and brightness of the lights themselves.

A big thank you to Ketch for arranging this.
Click to expand...

My pleasure Tom, and thank you for reporting such great news publicly, as it needs to be read by all here, as again, do to their email non communication , they have got some here worried, and this puts a good positive spin to things.



BRANDON JAMESON said:
Hey Ketch,

Thank you for the update!

It is truly questionable that you, who have only the best intentions, end up being the messenger (or whipping boy) for a company you have nothing to do with.

Ketch, thank you for your continued support and for teaching a new company just how quicky they can loose their reputation and early-adopter supporters by not having an understanding of what customer relationshipp building looks like.


It will indeed be interestng to see if the US orders are in fact delivered next week.....as I have heard nothing from my failed attempts to contact them (Lars) , I truly have no idea..... and that's what sucks.

:)
Click to expand...


Again, my pleasure Brandon, anything I can do for this community I'll do with great pleasure, and I have to say again also that in their defense been that they just started, and were not prepared to handle such immediate larger order as well as get things together in accounting and the office, I really did push them to the limit, also they did not expect the volume of sales nor the volume of emails, and they now really did learned the lesson, and the first thing they'll do is have a dedicated person on communication, as this is indeed one of the most important things of any company, new or old, small or big, RED knew this form the start, thanks to Jim's experience with Oakley and now so do they.

I also look forward to now see all my fellow Reduser in the USA get their lights!
 
Finally, I got the email from Jared Leunis, one of their distributors. No paypal yet :( but it seems they are accepting credit cards. So it looks like I will be able to complete my order for one 5600K unit with full accessories.

Thanks a ton Ketch!
 
Very glad to hear this Sabyasachi!

It has been a hard long road, but when considering how long Kessler tucked and the fact that we are literally amongst the first costumers for this startup company and the great product and really great discount the offered us, then I believe at the end of the day we are winners... ;)
 
I received mine today via Jared of Theatrical Concepts. I am in California, so fairly close on shipping. They work kind of magically, first time I have had a light like this were the dimmer works so perfectly. I also did some fps test at 300 fps and 400fps just for messing around, kind of unexpected gift but these work great at high fps (feels like the sun for high fps shooting).
 
lamps arrived today

lamps arrived today

EOM.....
 
I was too late to this 25% discount but my company got 3 sets of these lights today anyway and they seem f'ing fantastic :)
It's weird holding this much soft, cleen light-output in one hand, using just a little V-mount as power! I think that when the output is set to about 85% (or something in that area) the battery will hold much, MUCH longer than on 100%... Anyone tested this yet?

I hope the cromagreen panels will be out soon as I'm guessing just one or two of these guys alone will suffice for a rather large greenscreen studio (?!) No more 5k's and loads of 2K's and hours of rigging in studio would be amazing (and cost effective :)

Happy days :)
 
KETCH ROSSi said:
Does this means you got your fixtures as well Erich?
Click to expand...

yes lamps came in. I had put "arrived today" in the title area and for some reason didn't show up.

Great lamps. Back- ordered on the part that allows you to mount on a stand, but I have solved this issue locally. No instructions for anything, which has been a bit of back and forth with the BB&S folks, because nothing is very intuitive. But all in.... happy with the buy.
Thanks much Ketch!
 
Great! Glad to hear that Erich, and yes a manual even in PDF should be something of forthcoming, I am sure the boys at B,B&S will get one out soon, I didn't get one either with my first units I bought, but after playing with them a little it was all figure out.

BTW, I also got the Stand pivots later on... Could not do with them... ;)
 
Received mine also Ketch. Very nice light out of these. I have not tested them with the Epic yet but the canon still camera loves them. They will become more useful to me when B,B&S releases their Anton Bauer battery mount. Thanks again for putting this together for us.
 
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