Free DSMC Side Handle Upgrade...

[Leo Ticheli]

Just received an email announcing a free upgrade kit for the Side Handle.

I've been in this crazy business for about forty years and during that time I've been a customer of a lot of great equipment companies, but I've never known one that does as much for it's customers as Red.

I'm far from being a fan-boy, but Red is exceptional.

Good shooting and best regards,

Leo

 

[Brandon J.F.]

What specifically are they upgrading?

 

[Domenic Barbero]

The little latch that releases the redvolt. a more sturdy one.

 

[Mestizo Devon]

I wonder if they can just send them out, or is it too tricky?

 

[Leo Ticheli]

You may install yourself or send to Red for free installation.

Good shooting and best regards,

Leo

 

[Bob Gundu]

Looks easy enough to do yourself.

 

[Mike 'Fireman' Ross]

The little latch that releases the redvolt. a more sturdy one.

Not had a problem with that.

An upgrade so that the control dial falls off less than weekly would however be beneficial...

Mike

 

[Mike Quill]

Is everyone who bought the side handle able to get this upgrade? I didn't receive an email...

 

[Adam Clark]

Is everyone who bought the side handle able to get this upgrade? I didn't receive an email...

i believe so. i had already sent an email to my bomb squad rep upon hearing about the upgrade and a few days later received the email. looks like they are just staggering the emails.

 

[Mike Quill]

Thanks Adam.

 

[François Turbé]

email received too.

[FONT=Hevetica, Arial, sans-serif]"To receive your DSMC Side Handle Field Upgrade Kit, contact upgrades@red.com and provide the shipping address for where you would like your kit to be sent."[/FONT]

 

[Matt Elkind]

Red asked for most of my accessories when I sent in my M for upgrade and then it came back with a brand new side handle.

They care.

It rules.

 

[Mark Toia]

Red asked for most of my accessories when I sent in my M for upgrade and then it came back with a brand new side handle.

They care.

It rules.

Same.

 

[Keith_D]

Does anyone know what the turnaround is on these upgrades/field repairs? I call our bomb squad rep last Monday because we have been struggling with this problem.

 

[Frazier Nivens]

Order mine the day I got the email, arrived yesterday, thanks guys for the upgrade..so much appreciated.

 

[Carey Lee Coffey]

Apple and RED are the two best companies in the world. Best design, craftsmanship, quality and customer service.

 

[Jarek Zabczynski]

Apple and RED are the two best companies in the world. Best design, craftsmanship, quality and customer service.

If only Apple listened and gave us the things we wanted and needed...

But anyway, I've never really had a problem with the battery latch. Is the upgrade a good idea regardless?

 

[Carey Lee Coffey]

If only Apple listened and gave us the things we wanted and needed...

But anyway, I've never really had a problem with the battery latch. Is the upgrade a good idea regardless?

They've made the latch "idiot proof".

 

[A. Clint Litton]

Not had a problem with that.

An upgrade so that the control dial falls off less than weekly would however be beneficial...

Mike

Sounds like a proper RMA/repair is in order on that one, Mike. Surely that's something they would take care of for you free of charge. I know it sucks going without a rather important component for some time, but do you really want to live with that for what may be a very long period of otherwise pleasant ownership?

 

[Elsie N]

Just replaced Rev 07 with Rev 09. Easy Peasy.