EPIC / SCARLET Firmware 3.3

[Scott C]

I had posted a topic in the SCARLET section, but on this build, I cannot get 720p output at all. HD SDI or HDMI, neither works when set to 720p. Is this part of this build?

 

[Jack Shanahan]

When I map playback to buttons on sidehandle and accidentally press them (such as "play") the camera gets error message and the screen image flips out. Is this a bug? I have to enter playback and exit to get back to a functioning preview mode, but sometimes when I get back the image is stuttering like mad and stuck in RAW view....

 

[Tim Morten]

Got a call from set where they were using my camera on the 3.3 build. The DP reported that when they started rolling, 2 out of the first 3 takes were "glitching" or dropping perhaps a second of footage mid-take.. This was observed shooting, then confirmed from the in-camera playback, and from RCX-Pro (4k 24fps 8:1 on a 256GB mag, fresh firmware install, fresh format, fresh black-shade). 3.3 is a beta build, so no harm no foul - I just had them roll back to the release firmware, but I wanted to raise a flag so that Red is aware of the potential firmware problem. My camera is Epic-X SN 538. Has anyone else run into this?

Thanks,
Tim

 

[Trent Lillehaugen]

Got a call from set where they were using my camera on the 3.3 build. The DP reported that when they started rolling, 2 out of the first 3 takes were "glitching" or dropping perhaps a second of footage mid-take.. This was observed shooting, then confirmed from the in-camera playback, and from RCX-Pro (4k 24fps 8:1 on a 256GB mag, fresh firmware install, fresh format, fresh black-shade). 3.3 is a beta build, so no harm no foul - I just had them roll back to the release firmware, but I wanted to raise a flag so that Red is aware of the potential firmware problem. My camera is Epic-X SN 538. Has anyone else run into this?

Thanks,
Tim

Please open a support ticket and send in a log file. Even though 3.3.3 is beta we don't expect recording errors like this.

 

[Tim Morten]

Please open a support ticket and send in a log file. Even though 3.3.3 is beta we don't expect recording errors like this.

Thanks; when I get my camera back next week, I'll reflash to 3.3 and try to reproduce. Assuming I succeed, I'll get a ticket opened and forward the log.

Cheers,
Tim

 

[Trent Lillehaugen]

Thanks; when I get my camera back next week, I'll reflash to 3.3 and try to reproduce. Assuming I succeed, I'll get a ticket opened and forward the log.

Cheers,
Tim

The log file contains quite a bit of history (and survives across upgrades/downgrades). If you could get a log file from the camera sent to you and forward it to us it will likely have the info we need. Getting the associated clip names that had the problem will help pin point where in the log we need to look.

 

[Tim Morten]

The log file contains quite a bit of history (and survives across upgrades/downgrades). If you could get a log file from the camera sent to you and forward it to us it will likely have the info we need. Getting the associated clip names that had the problem will help pin point where in the log we need to look.

Good to know; I will follow up.

 

[Lee Dashiell]

I've had the same issue. Afterwards REDCINE tells me that there was an error as well.

 

[Scott C]

I had posted a topic in the SCARLET section, but on this build, I cannot get 720p output at all. HD SDI or HDMI, neither works when set to 720p. Is this part of this build?

Can anyone answer this for me? Does anyone on 3.3.3 have working 720p output in any form?

Because if it works for other people I probably need to open a support ticket..?

 

[Daniel Di Stefano]

Hm, I get 720p HDMI output working only. My tv recognizes the 1080p input, but shows a black screen. It used to work on former firmware versions.

 

[Ryan Sauve]

This is a (known) small bug where the display show the X-track in HDRx mode, instead of the base exposure. This was supposed to be fixed in the latest build - is that what You are running?

I saw this in 3.3.3. In 3.3.3, I also had artifacting after the camera was recording for over a few minutes. It's intermittent though. I've since rolled back to 3.2.19 and haven't yet experienced either issue but haven't tested enough yet to be confident that it's this new beta firmware. See http://reduser.net/forum/showthread.php?82978-Footage-Distortion-from-Scarlet-X for an example of the artifacting issue.

 

[Steinar Andersen]

This is a (known) small bug where the display show the X-track in HDRx mode, instead of the base exposure. This was supposed to be fixed in the latest build - is that what You are running?

Would be nice to have a way to monitor what the X-track is actually recording though, a switch between X and A track (if this exists please let me know, because I haven't found it).

 

[Tom Savige]

Just installed mine then... loving it.

 

[Martin Beek]

Hello all.

Just want to add some observations to Red's radar. I know this is beta, so this is not a complaint.

Just my five cents re. 3.3.3 (on Scarlet #986) :

- Spontaneous shutdown, happened 3 times today when going through menus
- Loud noise on analogue (cam) sound input 2, plus a loud 'tick' each second - independent from any specific audio setting, apart from level
- LCD does not always sync correctly and needs unplugging and rebooting of camera to get it working stutter-free on a 24fps project
- Video playback works for about 6 seconds and then starts slowing/stuttering down to a full stop within another 5 seconds; tried formatting the SDD: this is with compression at 6. Tried recording several clips on several SDDs.

Apart from the issues mentioned above (which i hope will be taken aboard) this is a great build! So many superb new options and surprises. E.g. the wysiwyg masked frameguide with variable opacity is absolutely great stuff!


Martin.

 

[Nick Grow]

Hello all.

Just want to add some observations to Red's radar. I know this is beta, so this is not a complaint.

Just my five cents re. 3.3.3 (on Scarlet #986) :

- Spontaneous shutdown, happened 3 times today when going through menus
- Loud noise on analogue (cam) sound input 2, plus a loud 'tick' each second - independent from any specific audio setting, apart from level
- LCD does not always sync correctly and needs unplugging and rebooting of camera to get it working stutter-free on a 24fps project
- Video playback works for about 6 seconds and then starts slowing/stuttering down to a full stop within another 5 seconds; tried formatting the SDD: this is with compression at 6. Tried recording several clips on several SDDs.

Apart from the issues mentioned above (which i hope will be taken aboard) this is a great build! So many superb new options and surprises. E.g. the wysiwyg masked frameguide with variable opacity is absolutely great stuff!


Martin.

Hi Martin,

Please save a .LOG file from your SCARLET-X and send it to me at nick-dot-grow-at-red-dot-com for diagnosis. Thanks.

NICK

 

[Peter Stelzhammer]

Just updated our EPIC from 3.2.13 to 3.2.19 (didn't try 3.2.16 as there were some discouraging user-reports online)… Update worked just fine via force_update - have to run some real-world tests the next few days but it looks good (recording works fine so far). Nice thing for me; the split-screen/white-screen issue where I had do un/re-plug the LCD cable seem to be fixed - at least it didn't appear again for a few boot-ups now (this was quite bad with 3.2.13 - like on every 2nd or 3rd boot).

 

[Jaakko Rinne]

Just had a 4 day shoot running firmware 3.3 and had a few issues with my Scarlet.

- Sometimes playback would only show red color channel both on the image and on the histogram. This happened after changing to previous clip when in playback mode. And after it had happened it only seemed to be corrected by rebooting the camera, toggling between preview and playback didn't help (preview worked fine, playback kept showing only the red channel) and neither did skipping between clips. Didn't happen all the time, but often enough to be a nuisance.
- Two or three times when booting up the camera, the side handle wouldn't "turn on". The buttons didn't work and there was nothing on the display. After a reboot it worked again.
- I had this happen only once, but when the same camera was with another operator on a shoot before this one, this occurred a few times: the 5" touch screen would go dark and stop responding when toggling image magnify. HDMI out kept working and I was able to use the power button to soft power down the camera.

Should I open a support ticket for these issues and have any of these been fixed with 3.3.4?

 

[Trent Lillehaugen]

Just had a 4 day shoot running firmware 3.3 and had a few issues with my Scarlet.

- Sometimes playback would only show red color channel both on the image and on the histogram. This happened after changing to previous clip when in playback mode. And after it had happened it only seemed to be corrected by rebooting the camera, toggling between preview and playback didn't help (preview worked fine, playback kept showing only the red channel) and neither did skipping between clips. Didn't happen all the time, but often enough to be a nuisance.
- Two or three times when booting up the camera, the side handle wouldn't "turn on". The buttons didn't work and there was nothing on the display. After a reboot it worked again.
- I had this happen only once, but when the same camera was with another operator on a shoot before this one, the 5" touch screen would go dark and stop responding when toggling image magnify. HDMI out kept working and I was able to use the power button to soft power down the camera.

Should I open a support ticket for these issues and have any of these been fixed with 3.3.4?

Yes, please open a support ticket and get a log ready to send in.

I don't believe any of these problems have been explicitly addressed in 3.3.4

 

[John Fairstein]

I had the same problem, no phantom power after upgrading to 3.3. The option was greyed out. So I hooked up my Denecke external phantom power unit to the mics, and audio record worked fine. Then I tried plugging the mics directly in without the Denecke unit, and the EPIC phantom power worked. Maybe the pump needed priming?

Thanks for the new build!!!
Is fantom power not enabled in this build?

best
joe

 

[Joel Arvidsson]

Im curios if the magnify to 1:1 and then back to 100% is a little slower in 3.3 compared to Scarlet_build_3_v3.0.7? Since the rest of the gui should be more snappy
I bet that it is not slower.