Scarlet problems,

[Joel Mielle]

I have a few problems, the first one was unable to black shade, the second issue is the amount of noise in the blacks, even at 50 ISO, it's not usable and starting a film in 2 days. The third one is that the camera picture jitters when I pan and it's obvious on the monitor, but worse still it seems to record that way. I just cannot use this camera in its present condition. See pho

to sample

 

[Noah Yuan-Vogel]

You still cannot do a black calibration? If you can get it to work that should help your noise problem a lot.

What do you mean by jitter? Could you post a sample?

 

[Joseph Coleman]

is that still in redlogfilm? if so, your always going to see a lot more noise with RLF as your gamma curve. as soon as you bring the blacks down to a normal level the noise will go away

 

[Isak Dinesen]

Did you update to firmware 3.0.0?

 

[Joel Mielle]

is that still in redlogfilm? if so, your always going to see a lot more noise with RLF as your gamma curve. as soon as you bring the blacks down to a normal level the noise will go away

No it was set on REDgamma3 with flut pushed high to exaggerate issue, in fact it doesn't matter which image look setting on Redcine, those vertical lines are very apparent on all dark shots. Download (still) sample here: http://www.intermediaarts.com.au/test.RMD

 

[Joel Mielle]

Did you update to firmware 3.0.0?

Yes twice, and factory defaults also. I have some test shots prior to update and they are perfect.

 

[Les Dittert]

No it was set on REDgamma3 with flut pushed high to exaggerate issue, in fact it doesn't matter which image look setting on Redcine, those vertical lines are very apparent on all dark shots. Download sample here: http://www.intermediaarts.com.au/test.RMD

that's the meta data file, you want to post the r3d .

 

[Joel Mielle]

that's the meta data file, you want to post the r3d .

Here's the correct link. Look at the vertical noise stripes on the darks, even apparent on skin tones.
http://www.intermediaarts.com.au/test.r3d

 

[Isak Dinesen]

Yes twice, and factory defaults also. I have some test shots prior to update and they are perfect.

If it worked on the pre-3.0.0 then maybe you should downgrade to 2.0.5 (you can still get it from red.com)
Then you could do your shoot and RMA the camera afterwards and let Red know what the problem is

 

[Marcello Altieri]

Good luck brother...this is not good...I am scared now of my scarlet!!

 

[Joel Mielle]

If it worked on the pre-3.0.0 then maybe you should downgrade to 2.0.5 (you can still get it from red.com)
Then you could do your shoot and RMA the camera afterwards and let Red know what the problem is

Problem is that it specifies that you cannot roll back. So I don't think I can do it. Waiting for RED techs to advise me. It's only software as far as I can see so I'm hoping.

 

[Jason de Vyea]

Hi Joel,

You can restore to factory default then change firmware from there.

 

[Jeffrey T. Morgan]

Keep us updated on the results.

No problems with any of this on my side. I don't like having to do a black calibration, or that it takes so long... and I really dislike how clunky it is to work with audio, but in the end everything is working just as promised. I hope you get things figured out!

 

[Joe Minuni]

Please keep us updated on what happens - I have been running the factory firmware since receiving my scarlet because it hasn't given me any issues and hearing about bugs has held me off.
When posting it's nice to find out when the issue gets resolved and how!
Good luck!

 

[Keegan@Netflix]

Joel,

Incase you havent already please have a log file for the camera ready to send tech support.

Problem is that it specifies that you cannot roll back. So I don't think I can do it. Waiting for RED techs to advise me. It's only software as far as I can see so I'm hoping.

 

[Jake Bastian]

What you are seeing here is sensor pattern noise, and it's no reason to be afraid of your Scarlet. A black shade should take care of this issue. What error are you getting on black shading?

 

[Isak Dinesen]

Problem is that it specifies that you cannot roll back. So I don't think I can do it. Waiting for RED techs to advise me. It's only software as far as I can see so I'm hoping.

Yes you can,
form the Red download site:

"You will not be able to roll back to firmware revisions earlier than v2.0.2 after installing v3.0.0."

But the version available is 2.0.5

 

[Samuel Cowden]

You mentioned that it still has noise even at 250 ISO. Just FYI, shooting at 250 ISO will actually introduce more noise into you image than shooting at 800 ISO. The effect can be reduced by how your setting exposure, but shooting on RED isn't like shooting on a DSLR-shooting at a lower ISO doesn't produce a cleaner image. Both the Epic and Scarlet shoot their cleanest image at 800 ISO because it's the native sensitivity of the sensor.

So, something you might want to try is changing your ISO to 800 and using ND filters to get your exposure back down to proper levels. This won't fix everything and black shading it still necessary, but it might help a little.

 

[Drew Baird]

Are you using Canon ois on your lens? Panning is known to create a jittering effect if your image stabilization is on with the camera on a tripod.

 

[Les Dittert]

ISO320 is the number most think the sensor is native. Some say to shoot 800 to protect hi-lights.

You mentioned that it still has noise even at 250 ISO. Just FYI, shooting at 250 ISO will actually introduce more noise into you image than shooting at 800 ISO. The effect can be reduced by how your setting exposure, but shooting on RED isn't like shooting on a DSLR-shooting at a lower ISO doesn't produce a cleaner image. Both the Epic and Scarlet shoot their cleanest image at 800 ISO because it's the native sensitivity of the sensor.

So, something you might want to try is changing your ISO to 800 and using ND filters to get your exposure back down to proper levels. This won't fix everything and black shading it still necessary, but it might help a little.