Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED ROCKET CARD DYING AFTER UPGRADE

A

Adam Eden

Well-known member
Joined
Jan 5, 2010
Messages
866
Reaction score
0
Points
0
Location
Sydney, Australia
I just upgraded my WORKING red rocket card to the latest firmware to get Redcine pro v10 working as I have been using RCX 487 for ages without a problem.

My card is now dead. I have pulled the card out of my mac and placed it into a PC with the same problem. DEAD!!

Can anyone here help? I have just lodged a support ticket but i need to get up and running ASAP. And my card is 3 months out of warranty so i don't want to spend
another $4800!


Thanks in advance.
 
Seem to be having the same problem... Have put in a support ticket.

We've tried the dip switch #8 reset method with no luck so far and tested in multiple machines. Waiting to hear back for next step.
 
The problem for me is that the card isn't even showing up in either the device manager (WIN) or "about this mac" anymore regardless of what driver I install.
 
Yes, same here. I've gotten it to show up occasionally, and when it does, it seems that the slot is reporting it is no longer running at full speed.

Anyone else having this issue?
 
Just ordered a Rocket. I plan to use it on a Mac running Snow leopard and with Redcine X Pro. Did this problem happened on the Mac side? What OS? This would help all potential buyers to avoid certain configurations or firmware!
 
Red policy about RR is ridiculous , a Real shame

if is out of warranty , and there is an hardware problem you have to buy it again , they don't fix .
It's a shame .
It should have 3 years warranty (not 1 year ) , i heard of many RR that failed ...i have ATI and Nvidia card 7 years old that still running , many other several cards hat are working ...i and i Got 2 RR failing in 2 years ...

i wish the all RED community could protest to have the policy on the RR changed (more warranty or price replacement around 1K or so )

g
 
There seem to be a high failure rate with the Rocket. Warranty policy is not Red's strong suit
 
point is : they charge 5K because of what the RR does , not because the value is that much , so warranty should be 3 years and replacements should be around 1K (because is not supposed to break by itself )

i can't think of any piece of expansive equipment i have over 1K that if it break you have to buy again the all thing ...

g
 
M.Halsell said:
There seem to be a high failure rate with the Rocket. Warranty policy is not Red's strong suit
Click to expand...

Worrying for someone who just ordered! Hope I get lucky!
 
Dont worry, they will ONLY make you pay $3000.00 for out of warranty repair, and give you a GENEROUS 90 day warranty for that repair. :)

Last film we used 9 Reds. F65 tests scheduled for Thursday.

I like the camera, dont like being scammed on the rocket, even if its a small sum in the big picture.
 
Thanks so much for posting this ...... which is why this site is so valuable to all. I am going to have my geeks check this out.

Cheers!
 
Our Rocket engineering team is tracking this thread.

M.Halsell said:
There seem to be a high failure rate with the Rocket.
Click to expand...

Not true. The incident report and repair tickets on the Rocket is an extremely low percentage of the total number of Rockets out in the wild.

BC
 
Thanks Brent for the correction. And given that the failure rate is small, could the warranty policy be reviewed? Meaning -Is there a possibly that out of the gate the warranty on new Rocket could be extended or modified?
 
Brent,

I am sure you have a better overview over the numbers.

But also true that my Red Rocket lasted little over a year and gave up while set in a stationary tower.

Also true that I have to admit that I was slightly disappointed when all I could get out of the Red team was
'sorry - we have no idea what happened. all we can say is that you need a replacement at $3k.'

Which left me with a 90 day warranty and no idea how to prevent potential future failures.




Brent@RED said:
Our Rocket engineering team is tracking this thread.



Not true. The incident report and repair tickets on the Rocket is an extremely low percentage of the total number of Rockets out in the wild.

BC
Click to expand...
 
Back then I suggested by the way to have some sort of an extended warranty program for the rocket such
as 'red armor'.

I am sure a lot of owners would like to sign up for that and if the failure rate is as low as indicated by
Brent this should be a win-win situation for everybody.
 
+50,000

I have a BT rocket, and would gladly fork out more dough to get some more warranty on it. 4800 dollars is a big chunk of change, and something as simple as a FW upgrade burning out the card is really scary. insurance won't cover malfunctions, and the customer overall is completely SOL. I'm sure a lot of people would want to just buy a RED armor for their existing rocket cards, just for the extra peace of mind for another 2 years. If RED claims it to be a very low percentage issue, it would be a win win situation on both sides, business wise and for appeasing customer worries.

edit: axel totally typed faster than me on this one :)
 
I hope its an isolated case. I have a system with 2 RR's inside and I am about to upgrade the firmware, i really hope the upgrade doesn't break it.


What If I document the whole upgrade process in video just in case something goes wrong???
 
You must log in or register to reply here.
Back
Top