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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

PLAYBACK FAILURE - SCROLLING EVF PICTURE! 3 X EPIC's... URGENT HELP PLEASE.

I had this down in panama, watching playback on the EVF would be a scrolling mess, but it'd play back on the directors monitor just fine. I never troubleshooted the problem because we were all watching playback on the monitor.
 
Im hoping it gets fixed real quick!

I like play back through the EVF... Saves me having to disconnect the EVF and reconnect the touch screen just to watch a replay....
Highly annoying !...


I'm so in love with the cameras, but this little fault just pips me at the moment, especially with the current job Im on...

Anyway, I've sent my ticket to the techs at RED, I so hope this is resolved ASAP . I'm still mystified that it worked so well for the last 2 months then BAM!!! fucked!
 
Hi Mark,

Just curious, did you try reinstalling the firmware? It sounds like this works for Randall, at least temporarily.

Randall Brown said:
Its a known issue with Red. Still let them know. They are working on it. A firmware reinstall cures it for me, but it does come back.
Click to expand...
 
I hate to sound stupid, but how in the heck can you operate the playback functions without the touch-screen?
With the EVF plugged in, the touch screen is disabled and I cannot find out how to control playback via the side handle ?
I do not yet have the RedMote (maybe this week) so maybe that is how you guys are playing back with the EVF...
Please tell me your thoughts.
 
Same issue with my bomb EVF. Just started scrolling during playback yesterday.

I also had an issue with the color chart getting stuck upon boot. I have to reboot or reconnect the cable to show image half the time.

Thought the playback scrolling was part of my faulting evf.
 
Hmmm......the fact that it doesn't affect lcd, but it does EVF, makes me wonder if there is an external factor affecting the evf.

What was physically around you when this happened? I'm wondering if there is an rf, or some other invisible signal that is affecting this function on your epics

Maybe if people can chime in with particulars of where they were shooting when the failure occurred, it might help.

Don't know if this helps, but it's an idea.

Good luck resolving the problem asap though.
 
Matt Fleming said:
Hi Mark,

Just curious, did you try reinstalling the firmware? It sounds like this works for Randall, at least temporarily.
Click to expand...


Putting the new play back build in today... Hopefully it fixes it.
https://www.red.com/support/all/dow...elease&utm_campaign=EPIC+Firmware+205+Release

But sad they did not get AUDIO PLAYBACK going. hopefully next time round. :)

Plus this paragraph worries me. Yowsa... Fingers crossed.
  • If after upgrading your camera to v2.0.5 and upgrading your REDmote v2.x, your REDmote will not wirelessly connect to your Epic and “REDLINK update required, please contact RED” is displayed on the camera, then your Epic and REDmote may need to be sent back to RED for evaluation/updating.
    • Please save a .LOG file and send to RED Technical Support to diagnose and confirm next steps.
  • If after upgrading your Epic to v2.0.5, “New fan available, please contact RED” is displayed on the camera, then your Epic may need a newer generation fan.
    • Please contact RED Technical Support to have the fan sent to you. RED will provide installation instructions. Or, if you prefer, RED will install for you.
At least RED are supportive and fix your cameras for free... I have to applaud and respect them for this.

Thanks guys

 
Mark Toia said:
Putting the new play back build in today... Hopefully it fixes it.
https://www.red.com/support/all/dow...elease&utm_campaign=EPIC+Firmware+205+Release

But sad they did not get AUDIO PLAYBACK going. hopefully next time round. :)

Plus this paragraph worries me. Yowsa... Fingers crossed.
  • If after upgrading your camera to v2.0.5 and upgrading your REDmote v2.x, your REDmote will not wirelessly connect to your Epic and “REDLINK update required, please contact RED” is displayed on the camera, then your Epic and REDmote may need to be sent back to RED for evaluation/updating.
    • Please save a .LOG file and send to RED Technical Support to diagnose and confirm next steps.
  • If after upgrading your Epic to v2.0.5, “New fan available, please contact RED” is displayed on the camera, then your Epic may need a newer generation fan.
    • Please contact RED Technical Support to have the fan sent to you. RED will provide installation instructions. Or, if you prefer, RED will install for you.
At least RED are supportive and fix your cameras for free... I have to applaud and respect them for this.

Thanks guys
Click to expand...

That warning has been there for awhile now.
 
I HAD had recently the same problem... the HDSDI out gave us an stable image....
i was on 2.05 and the problem started to happen after a factory reset....

It happened all night and throughout all power-downs...

all other features were flawless....
 
Mark Toia said:
Putting the new play back build in today... Hopefully it fixes it.
https://www.red.com/support/all/downloads/22/release_history?utm_source=Email%2BBlast&utm_medium=email&utm_content=EPIC%2BFirmware%2B205%2BRelease&utm_campaign=EPIC%2BFirmware%2B205%2BRelease

But sad they did not get AUDIO PLAYBACK going. hopefully next time round. :)

Plus this paragraph worries me. Yowsa... Fingers crossed.
  • If after upgrading your camera to v2.0.5 and upgrading your REDmote v2.x, your REDmote will not wirelessly connect to your Epic and “REDLINK update required, please contact RED” is displayed on the camera, then your Epic and REDmote may need to be sent back to RED for evaluation/updating.
    • Please save a .LOG file and send to RED Technical Support to diagnose and confirm next steps.
  • If after upgrading your Epic to v2.0.5, “New fan available, please contact RED” is displayed on the camera, then your Epic may need a newer generation fan.
    • Please contact RED Technical Support to have the fan sent to you. RED will provide installation instructions. Or, if you prefer, RED will install for you.
At least RED are supportive and fix your cameras for free... I have to applaud and respect them for this.

Thanks guys
Click to expand...

Any word on the new playback build?

Thanks.
 
Same here, I installed the presets that John Marchant (bravo John!)made for controlling the Epic using the viewfinder. Everything worked well till I got to the playback, image was scrolling.
 
Jeff Barklage said:
I hate to sound stupid, but how in the heck can you operate the playback functions without the touch-screen?
With the EVF plugged in, the touch screen is disabled and I cannot find out how to control playback via the side handle ?
I do not yet have the RedMote (maybe this week) so maybe that is how you guys are playing back with the EVF...
Please tell me your thoughts.
Click to expand...

Very easy toggle controls on the side grip and RED mote..

Just go to settings, and click playback... then using your up and down controls, click to the play, fwd, rew buttons they high light blue.. click and play :)
 
Anyone still experiencing the playback scroll on their bomb evf? Mine is scrolling when I playback. Installed build v2.0.8

Can't say exactly what led up to the scrolling but I did reassign the buttons for the evf only setting.
 
This is still a known characteristic that we are addressing. The fix didn't make it into 2.0.8.

coming soon. :)
 
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