Zeb B
Well-known member
Hello Reds,
In considering an Epic purchase I put together this list of qualifiers that try to capture the calculus that goes into a substantial acquisition such as this. I would ask your feedback as to what am I missing, or better yet, post your Top Ten List so I and others can reflect and learn.
Thank you in advanced!
Company Related
1. Company Profile: Innovation Driven with the resources / leadership to endure and a track record of delivering on marketing promises with reliable products.
2. Support: Proven five star after sale support as measured by the customer. Fast response times to problems and issues. Transparency in product / support issues with the online community.
3. Online Professional Community: Mutual support from leading professional peers that I can learn the craft from and network with.
4. Third Party Support and Compatibility: Having a range of products and services that are built for or work with the acquisition through post workflow from leading vendors.
6. Forward Compatibility: History of upgrades offered to existing customers at reasonable prices to prevent technical obsolescence.
7. Education Support: Company sponsored events that bring industry professionals together to share in a hands-on format. These programs become progressively specialized as users advance in skill.
8. Fair: Makes sure that everything within reason is done to help support my needs. Values my time and support for the brand. Never acts it's relative size to me.
9. Communication: Online production, shipping, support status and account management so I can self serve information.
10. Value: Is the best of class for price/performance/support
Product Features
1. RAW Output / Variable Compression: Combined with 16 bit color space for maximum quality and workflow/post flexibility. Powerful but easy to use software to go with.
2. Variable / High Frame Rate: At high resolution for creative flexibility
3. In Camera Play Back: As a mostly one man field shooter - need to know the shot is in the can. I understand this is a high priority feature in Epic development.
4. HDRx: To be explored beyond the obvious application
5. Canon and other Lens Mounts: Opens up a huge creative pallet of options
6. 5K Resolution: Provides a range of creative possibilities. The concept of projecting on future hi rez movie screens is of lesser value to me.
7. Ease of Workflow: Keeps developing this feature for the small staff producers of content.
8. Low Light: Noise free at candle light levels
9. Pro Audio Video I/O: XLR, Thunderbolt etc in modular form when possible to allow upgrades.
10. Size / Weight: The best camera for the job is the one you can have with you or will fit in the shot.
Concerns:
1. Single source supply for Product, Service, User Network and Support. The possibility of getting banned from RedUser.net and fired as a customer exists. This even remote event would create severe financial consequences for me as a small producer.
2. Production / Shipping / QC: As with any fast growing technology company that is trying to do so much, it is very challenging to remain focused on hitting ship dates and delivering tested professionally reliable products rather the next new thing.
3. Warranty: From what I understand if I was to try and market my Epic after a short time my warranty drops from 2 years to 90 days upon transfer.
In considering an Epic purchase I put together this list of qualifiers that try to capture the calculus that goes into a substantial acquisition such as this. I would ask your feedback as to what am I missing, or better yet, post your Top Ten List so I and others can reflect and learn.
Thank you in advanced!
My Purchasing Qualifiers
Company Related
1. Company Profile: Innovation Driven with the resources / leadership to endure and a track record of delivering on marketing promises with reliable products.
2. Support: Proven five star after sale support as measured by the customer. Fast response times to problems and issues. Transparency in product / support issues with the online community.
3. Online Professional Community: Mutual support from leading professional peers that I can learn the craft from and network with.
4. Third Party Support and Compatibility: Having a range of products and services that are built for or work with the acquisition through post workflow from leading vendors.
6. Forward Compatibility: History of upgrades offered to existing customers at reasonable prices to prevent technical obsolescence.
7. Education Support: Company sponsored events that bring industry professionals together to share in a hands-on format. These programs become progressively specialized as users advance in skill.
8. Fair: Makes sure that everything within reason is done to help support my needs. Values my time and support for the brand. Never acts it's relative size to me.
9. Communication: Online production, shipping, support status and account management so I can self serve information.
10. Value: Is the best of class for price/performance/support
Product Features
1. RAW Output / Variable Compression: Combined with 16 bit color space for maximum quality and workflow/post flexibility. Powerful but easy to use software to go with.
2. Variable / High Frame Rate: At high resolution for creative flexibility
3. In Camera Play Back: As a mostly one man field shooter - need to know the shot is in the can. I understand this is a high priority feature in Epic development.
4. HDRx: To be explored beyond the obvious application
5. Canon and other Lens Mounts: Opens up a huge creative pallet of options
6. 5K Resolution: Provides a range of creative possibilities. The concept of projecting on future hi rez movie screens is of lesser value to me.
7. Ease of Workflow: Keeps developing this feature for the small staff producers of content.
8. Low Light: Noise free at candle light levels
9. Pro Audio Video I/O: XLR, Thunderbolt etc in modular form when possible to allow upgrades.
10. Size / Weight: The best camera for the job is the one you can have with you or will fit in the shot.
Concerns:
1. Single source supply for Product, Service, User Network and Support. The possibility of getting banned from RedUser.net and fired as a customer exists. This even remote event would create severe financial consequences for me as a small producer.
2. Production / Shipping / QC: As with any fast growing technology company that is trying to do so much, it is very challenging to remain focused on hitting ship dates and delivering tested professionally reliable products rather the next new thing.
3. Warranty: From what I understand if I was to try and market my Epic after a short time my warranty drops from 2 years to 90 days upon transfer.