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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Your Favorite Bomb Squad Rep

Will Keir

Will Keir

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The really good Bomb Squad Reps don't get enough credit, I don't even know who they are.

The ones that overnight your broken item for that last minute shoot, the guy/girl who activity pushes you to the front of the line in the Dragon Upgrade que, the one that made sure you didn't miss the Epic X Stage 2/3 upgrade path, the one that looks over you account to make sure you weren't overcharged, who checks for computer glitches, the one who takes care of you...

Where are the ones you trust, the ones that make you love RED and all it stands for? I love Jarred and Jim, the work Graeme does for us all, Brent and Trent's tireless work combing the forums, Sean with his clear breakdown videos of RED technology, the Den Mother at RSH, Carol...

I have a Bomb Squad Rep, I don't love him, in fact, I'm hoping someone will recommend another rep and I can move on. Nice enough guy, intelligent, creative but too many fumbles to trust going forward.

Who would you recommend?
 
Will, I think you just gave a backhanded compliment to the support team at RED. I agree that there are some fantastic guys over there on the front lines, but I don't think this is right way to remedy your situation with your bomb squad rep. My suggestion would be to contact RED directly and express your concerns. I hope it works out.
 
Will,

I will be happy to address this with you tomorrow and see if we cant regain your faith in the Bomb Squad. In regards to making sure you have someone that puts you in the front of the line that will be hard to find. Remember we try and be as fair as possible with all upgrades. I wish i could tell you all the new things we have in the pipeline to help improve the customer experience but I rather surprise you all when we release it.

Talk to you tomorrow.


Will Keir said:
The really good Bomb Squad Reps don't get enough credit, I don't even know who they are.

The ones that overnight your broken item for that last minute shoot, the guy/girl who activity pushes you to the front of the line in the Dragon Upgrade que, the one that made sure you didn't miss the Epic X Stage 2/3 upgrade path, the one that looks over you account to make sure you weren't overcharged, who checks for computer glitches, the one who takes care of you...

Where are the ones you trust, the ones that make you love RED and all it stands for? I love Jarred and Jim, the work Graeme does for us all, Brent and Trent's tireless work combing the forums, Sean with his clear breakdown videos of RED technology, the Den Mother at RSH, Carol...

I have a Bomb Squad Rep, I don't love him, in fact, I'm hoping someone will recommend another rep and I can move on. Nice enough guy, intelligent, creative but too many fumbles to trust going forward.

Who would you recommend?
Click to expand...
 
This could be a very awkward way to ask for a new bomb squad rep, Will. Although I understand your position, you may just try to work things out with the Bomb Squad directly over the phone, or even by email. I've found that they can be very helpful, sometimes one person gets over-loaded but somebody else is always there to help.
 
Will,

I think when you acheive the professional status of a well known and aclaimed director or cinematographer you might get a bit of special treatment from Jim or Jarred directly. Otherwise, hope you enjoy your wait in line with the rest of us. I am an early adopter (Red One #0269) and have been quite pleased with my Bomb Squad reps over the years, and that was years ago. Only one glitch in over 5 years and 3 cameras. Pretty darned good if you ask me. Red hires humans and there is this thing called "human error". It does happen, you know. Red has done an exceptional job in hiring and retaining talent. Bomb Squad is no exception in my experience. I do want to give a "well done" to my current rep, Nar Lavoni. He keeps me informed via email about my order status on a regular basis. I personally think that the system works well. Just my 2 cents.
 
Brents done some amazing stuff for me personally...But I agree that the unsung nameless employees are just as important and I hope you realize how much you impact the process and how wonderful a job you guys do! Don't think I could be happier with how things are going for me lately because of your wonderful trade in program it permits a guy like me to actually move up in the world. I am really digging it
 
Eddie Mega, He is mine and i've had nothing but exceptional transactions/communications/ and problem solving.
 
Jennifer Shockey for life!!!! She is the best and I even visited her at her office when I was in town for a shoot. (I live in GA) The best and nicest person ever...Love Ya Jen!!!
 
Chad Koeller is one of the best customer service person I ever came across on this planet. I respect him so much that I don't mind Red charging 2% extra on my purchases and give it to Chad for his exceptional service. He never ever fails and goes extra mile to reply and solve every single issue. Keep up the good work Chad and good on you Red for hiring talent like Chad.
 
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