Robert Manning Jr
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- Apr 26, 2022
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UPDATE:
Support emailed yesterday and sent me hard reset instructions. It's all sorted now. Just so you know, the files they sent didn't work. Adding the "reset" folder to the SD card did work and set the monitor back to its original state.
I sent this to SmallHD: Please, please, let people know on the firmware page of your website know of this problem. If I was on a job and this happened, I would have been without a monitor. Thank you for getting it sorted for me quickly.
I have two SmallHD monitors. I installed the "stable" update of the new OS 5 and my monitor is bricked. Luckily, only my Focus OLED and not my CINE 7 with Raptor Control. Specifically, DO NOT add the anamorphic tool to all pages. The monitor will crash. This has been a problem I made SmallHD aware of in July. Previously, the monitor would just crash. I thought I would see if they fixed the problem with OS 5 and now my monitor is bricked. I personally would stay away from the "stable" OS 5 altogether, but definitely do not add anamorphic to "all pages". It will crash your SmallHD monitor and possibly brick it.
If anyone knows how to do a hard reset on a SmallHD monitor, please let me know.
Rob
Support emailed yesterday and sent me hard reset instructions. It's all sorted now. Just so you know, the files they sent didn't work. Adding the "reset" folder to the SD card did work and set the monitor back to its original state.
I sent this to SmallHD: Please, please, let people know on the firmware page of your website know of this problem. If I was on a job and this happened, I would have been without a monitor. Thank you for getting it sorted for me quickly.
I have two SmallHD monitors. I installed the "stable" update of the new OS 5 and my monitor is bricked. Luckily, only my Focus OLED and not my CINE 7 with Raptor Control. Specifically, DO NOT add the anamorphic tool to all pages. The monitor will crash. This has been a problem I made SmallHD aware of in July. Previously, the monitor would just crash. I thought I would see if they fixed the problem with OS 5 and now my monitor is bricked. I personally would stay away from the "stable" OS 5 altogether, but definitely do not add anamorphic to "all pages". It will crash your SmallHD monitor and possibly brick it.
If anyone knows how to do a hard reset on a SmallHD monitor, please let me know.
Rob
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