Scarlet Change of Ownership Problem

[Raphael Madeira]

Hello guys,

I just recently started the process to change the ownership to me of a used Scarlet I bought in April.

So far I've done all the necessary steps and the payment has been made almost 3 weeks ago. It's the process that doesn't include sending the camera to Red mind you.

Been waiting for almost 3 weeks and still no update on the status of the change and no answer from the one handling the process when I contact him.

My question is, is this normal? Can the waiting time actually be this long or should I be worried?

Thanks in advance everyone.

 

[Mike P.]

Phone. I think they've got a toll free number and you'll get someone on the line to actually answer your questions.

 

[Donald MJ Anderson]

Phone. I think they've got a toll free number and you'll get someone on the line to actually answer your questions.

Telephoning is the 90`s. Email should work.

 

[Raphael Madeira]

Hey guys,

The ownership change has been completed.

The problem was that the Red rep that was handling the process was sick for a week.

Sometimes it's easy to forget it's living human beings on the other side.

Cheers everyone.

 

[Dennis Hingsberg]

Am I to understand there is now a process to transfer ownership without having to send the camera back to RED? This must have been changed in the last year or so?

cheers,

 

[Bob Gundu]

Am I to understand there is now a process to transfer ownership without having to send the camera back to RED? This must have been changed in the last year or so?

cheers,

You never had to send the camera back for owner transfer. The inspection is optional also.

 

[Dennis Hingsberg]

Good to know. I could swear talking with others I was told it had to go back, etc.. anyway glad if I'm wrong about that.

 

[Bob Gundu]

Good to know. I could swear talking with others I was told it had to go back, etc.. anyway glad if I'm wrong about that.

you read about it here:
https://support.red.com/forums/22816648-Transfer-of-Ownership