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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

revolving bomb reps

Really liked the first Bomb Squad rep I had. Right before I got my Epic I got a new rep and have had nothing but problems. Just for all you future BS reps out there, "I don't know" isn't an acceptable answer to someone that has invested many thousands of dollars into a camera system that isn't even in their hands yet. This is the complaint department right...not the "I love what is happening department". Just a hint Bomb Squaders out there, if you don't know what is going on make an effort to find out and share that info with your customer. Its an excellent way to build trust. Also if their is a problem with an account and money seems to be missing that you know was there for certain items, don't just send a list of every purchase made on that account with no description as to what the items on the list are. As I understand it its the job of the Bomb Squad to help the customer. Not say, "Here, you figure it out".
 
"I don't know" is an acceptable answer as long as the next sentence is "Let me find out for you". Michael, our direct sales manager, is all over this.

BC
 
Have to chime in on the other side of the coin here and shout out to Nick Hayes, my Bomb Squad rep who has been fabulous, to say the least. Alway on top of things and always willing to find answers. My Scarlet order is almost complete (Side Handle shipped and due next week.) Looking forward to buying more from RED!! :thumbup: :thumbup: :thumbup: :thumbup:
 
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