red battery problems

[Marco Naylor]

One of my batteries pooped out????

It wont charge up and it also won't power up the camera.

At times it says it has 5 bars and other times 2 bars.

I called Red and they gave me the "Well...blah blah blah crap.."

Has anyone had this problem, and if so how did you solve it!

Thanks

Cowboy Bill

 

[Jarred Land]

I would love to hear what the "Well...blah blah blah crap.." was that you were told..

 

[Mitch Gross]

Sounds like Seinfeld "yadda, yadda, yadda."

 

[Marco Naylor]

the " blah blah blah crap" "yada yada yada" went something like, we are not certified so u need to find someone who is and they can fix....

very disappointed!!!! Should I buy another 500 DOLLAR battery or find a Certified battery fixer or buy a battery back up system from office depot???

 

[Tony Lorentzen]

Follow this thread - I think I might have the solution to the problem. Loose wire in the battery

 

[Tony Lorentzen]

My thread about how to fix the RED Bricks was deleted. I guess someone doesn't want the truth to be heard. This is indeed a sad day. I just lost a LOT of respect for RED. Sad sad sad.

 

[Johnny Friday]

Had a RED BRICK die on me today. Popped it in the charger and it flashes green/yellow, then after about 30 seconds it turns to solid red. Any ideas? I cannot recall if i sent in my batteries for a firmware upgrade---if we were supposed to do that??? At any rate, she just won't charge.

AYUDAME porfavor. Should we send batteries back to red for some upgrade if this happens?

 

[ericyoung]

One of my batteries pooped out????

It wont charge up and it also won't power up the camera.

At times it says it has 5 bars and other times 2 bars.

I called Red and they gave me the "Well...blah blah blah crap.."

Has anyone had this problem, and if so how did you solve it!

Thanks

Cowboy Bill

So it was out of warranty period?

 

[ericyoung]

My thread about how to fix the RED Bricks was deleted. I guess someone doesn't want the truth to be heard. This is indeed a sad day. I just lost a LOT of respect for RED. Sad sad sad.

This isn't necessarily anything sinister - probably a liability issue. LiIon batteries are safety critical, and any encouragement for end users to open them up is probably going to be deleted however well intentioned. However - the forum moderator could have been more informative about it and posted why the post was deleted.

Having said that, if you are suitably qualified it sounds like an easy fix (love to have you email me off forum! I'm an electronic engineer)

So if the OP's battery is out of warranty, then I suggest they talk to the well known battery manufacturers like Anton Bauer, Swit, IDX, Hawke Woods, PAG UK to see if they are willing to take a look. That would be useful in the long run anyway as they might also do recells when your battery capacity starts dying due to old age.

Since RED outsource their battery manufacture (I'm guessing to Asia) they won't have inhouse facilities to repair or recell them.

 

[Johnny Friday]

So it was out of warranty period?

Definately out of warranty period. BUT, not at all near the charge cycles of i believe 500. I'd say i'm at 150 to 200 charge cycles at most. So, could be the charger firmware or just something of a glitch with the battery.

 

[David (dudi) Namir]

John,
I don't think there is any battery upgrade.
Check the charger. The Red batteries are quite good batteries, it is the charger mostly that breaks.

 

[Johnny Friday]

Looks like there is a charger firmware upgrade that requires one to send the charger back to RED...I think i missed that one and might possibly be a cause for my battery failure---i think?