no confimartion/support ticket

[Carl Dieker]

Hey,

I have filled out and sent my support ticket concerning my EVF to RED.COM through their support pages. But I haven't got any confirmation to my email that it's been sent. (I have tried twice.) Neither has anyone contacted me, in spite of the generous promise of a maximum of 4 hours response time. Is the support ticket service temporarily offline?

Best wishes,

Calle

PS: My tickets were sent 30 hours ago.

:violin::confused1:

 

[Brent Carter]

I see your trouble ticket in our system and Sean's reply to you (about a half hour after you sent it). You are ticket #42198. I will re-send to you. Meanwhile, please check your Junk folder and also make sure red.com is a domain is whitelisted in your email settings.

BC

 

[Carl Dieker]

Thanks for quick reply Brent and your email.

Probably it was just something temporary with my computer or the net. I dont't know, but I did check both both my email and and my spam mail folders without luck. I am on a Mac and everythig is updated. The tickets were sent using Safari and I am using Mail to recieve email.

Take care,

Calle