NEW RED WEBSITE

[Tim Whitcomb]

Not a complaint really... more of a question

1. Why do we have to go thru our BOMB rep to add and delete items from our cart?

2. Why do orders I placed and later cancelled stay in the cue?

3. Items Ive bought and have been shipped still say "Open Orders"

Chris Ragsdale has been great getting things in place for me and said the site is still BETA...

4. but why not give us 100% control over our cart like 99.999% of other vendors stores? Actually I dont know any other store that works like your cart... whats the point?

thanks and again, not a complaint, more of an annoyance - and constructive criticism.

 

[Brent Carter]

Tim, when you say "cart", there is the ability to adjust qty for each in your cart or just delete them all (trash can to the right in image).

I am confused if you are talking about your account section or your shopping cart... Can you just email me at brent - at - red - dot - com so I can understand exactly what you are looking at.

BC

 

[Tim Whitcomb]

Sorry. Yes, I meant for placed orders... in our account. the whole history is there and its confusing when the items I bought still say "Open Order"

EDIT: Yes, I should also read your post. Ill send you an email... just thought it might be helpful to have this thread

 

[Curran Giddens]

Yeah, the old website let you delete orders that were cancelled.

 

[Tim Whitcomb]

I also forgot to address... PAYMENT USING FUNDS ON ACCOUNT.

I have a positive balance, and expect to wire more funds soon and it sure would be handy to have a 3rd choice.

USE FUNDS ON ACCOUNT. Right now we have to email bomb squad rep and then wait for him to reply. Then confirm that request and its a bit cumbersome.

Hope this constructive feedback helps!

 

[Tim Bradley]

I wanted to buy a red charger and want to pay the full amount in one transaction, but the site wants me to place deposit of 10 % rather than giving the option for full payment.

This is annoying as I am in Australia, I would like to have least currency exchange and bank fees as possible. I alos have funds in credit on my account so the above post suggeston may be a good idea

Thanks,
Tim.

 

[Christian Munoz D]

I wanted to buy a red charger and want to pay the full amount in one transaction, but the site wants me to place deposit of 10 % rather than giving the option for full payment.

This is annoying as I am in Australia, I would like to have least currency exchange and bank fees as possible. I alos have funds in credit on my account so the above post suggeston may be a good idea

Thanks,
Tim.

I agree!

 

[Tim Whitcomb]

Brent.

Any progress on the RED WEBSITE account section?

Orders I cancelled are still showing OPEN
Orders that I paid for and were shipped also say OPEN ORDER

Its so confusing to see that stuff in your account...

I also find it inconvenient to have to email my bomb rep to place orders and pay for stuff in the cue... know what I mean? How hard is it to add a USE FUNDS ON ACCOUNT feature?

Are you worried about being hacked? Or is this something on the TO DO LIST and eventually will get there?

thanks for all the hard work! The rest of the site just keeps getting better and better!

Simplifying my ability to give you $$ would really rock

 

[Brent Carter]

Yes, a lot of progress on the site. And, on the account section specifically, further refinements are certainly on the list. Just cannot do everything we want all at once : )

BC

 

[Thomas Koch]

Also, an FYI. When viewing reduser on the iphone the new RED TEAM covers up the page links.