More Great Customer Service and Support

[Dave Weber]

I don't think companies get enough cudos for doing a good job. But as soon a they do a bad job everyone hears about it!

Well this is an atta boy for RED!

Thank you for your support over the phone on a very stressful shoot morning. Thank you for receiving my sad camera the following day for a little TLC. And thanks most of all for repairing and returning it to me in such a short time. I'm glad I jumped in with a company even before they had a product to play with. I'm glad I stuck through the "hard" times if you will. And I'm glad RED is willing to take care of its customers. These and many other reasons are why I will be a RED Owner/User for life.

Keep up the great work RED and thank you,

 

[Brent Carter]

No, Dave, thank YOU. Without our patient and understanding early customers, we would have been the vaporware the industry experts said we'd be.

 

[Trevor Meier]

That's a definite +1...

 

[Jamon Lewis]

I have to echo Dave.

Chad, my bomb squad rep couldn't have been better. He recomended my camera be sent in for hardware evaluation after the evaluation was made from the error code and info I gave. The problem was an innocent one on my part, not using a reliable power source (Anton Bauer p-tap to Epic/Scarlet cable). I received RMD info real quick with overnight pre-paid label. Was initially quoted a $100 USD charge as what ever repairs would be under warrantee. Sent my camera out from NY around 5PM on a Thursday got it back WITH NO CHARGE the next Wednesday morn. From NY to CA evaulated & back to NY in basically 3-4 business days, I'm not sure I could have had a better experience and only could have had 1 other camera better than my Scarlet, the other one RED makes :laugh:

No better camera or customer Service. RED #period