Komodo Wifi Not Working

[James Stoneley]

Hi there,

I've just taken delivery of a Komodo, my first ever RED camera! Less than a week later and it's already been sent back to CVP because the wifi doesn't work, or more accurately it rarely works! I have managed to get AdHoc and Infrastructure mode to work once or twice but each time it has not lasted long and then it's stopped working again. The MAC address is dashed out and I can neither find the camera as a wifi network, nor access any of the wifi networks around me.

I've been on with technical support and they ran through a bunch of tests with me but nothing worked. I tried rolling back the firmware, updating the firmware and tried the camera in all kinds of configurations but can find no solution.

Just before I packaged it up to return, I thought I would try it one more time and low and behold it worked! At this point it was just a bare camera body, so I thought I would build the camera package and see if it continued to work. One by one I did the following: upgraded the firmware, changed project settings to the ones I had been using previously, added media, tried alternating between powering the camera with a battery and by mains, attached a lens, recorded a clip, attached the outrigger handle, and all the while the wifi kept working. In between all these changes I kept switching it off and on to see if it would still work and it did. At this point I thought it must have been user error before!

I thought perhaps the issue had sorted itself out but then I attached the 8Sinn cage and suddenly the wifi dropped out, the MAC address disappeared like before and I could not get it back. So I thought it must be the cage that was causing the issue. I removed it piece by piece but the wifi still didn’t work and since then I have not been able to get it working again in any setup.

Has anyone else had this issue?

Thanks

James

 

[Andrew Kwok]

Hey James,

I had this issue as well. Received my Komodo on 01/20, and firmware it shipped with was 1.5.6, which is odd since the newest official firmware is 1.5.5. When switching to firmware 1.5.5, I had the same MAC address being dashed out. I fixed this by upgrading beta firmware, and solved that issue, but then ran into corrupted SDI signal occasionally on a boot up. This was fixed by rebooting camera, an annoying issue but at least it's not a broken SDI port on camera.

 

[Bill Ravens]

I've found that the RF signal is severely limited by a couple of issues. Issue one is the nature of the factory antenna. I've replaced mine, there's few threads on this subject in this forum, with great improvement. One of the best aftermarket antennas is the "Lollipop". The second issue is the device being used to receive the signal. Some cellphone of ipad models aren't very receptive to low power signals. My older iphone 8s and ipads seem to work much better than newer models. Hope this helps.