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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Gemini Error 0x1D

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Cody Tuttle

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I had my camera quit booting up after a long day of shooting. The exposure was blown out even at the highest shutter, f-stop, and max ND. I seemed to loose all control of the camera. Then the next re-boot I received the "0x1D" error. The camera was bought new less than 2 weeks ago. Anyone else experience this?
 
When my Scarlet-W showing error codes with 000000x1d ("d" usually means hardware related) they had to replace a board in the brain. Still covered by warranty thankfully :)
 
I did have to send the camera back. Luckily it was only 2 weeks old so I was able to have it replaced free of charge from BH Photo.
 
Had something similar happen with my Gemini. Used it the night before, traveled, got to location and booted to format a card for the day and had a black screen. It started up, fan started spinning, got the RED logo and then nothing after that. It was barely 6 weeks old. RED was great with getting me a loaner and getting the body serviced. A board had to be replaced that was causing a communication error.
 
Just experienced the 0x1D error this last weekend after zero issues with my Gemini. I know this is an older topic, but figured others may come across it from searching for "0x1D" which also looks like "0x10" if not familiar with the UI. Good knowing others have seen it too, although hopefully a rare case overall and it's under warranty for everyone.

My issues started at daybreak, so not heat or use related in my experience. Sometimes got the all white screen, even with the lens cap on. Sometimes jittery frames on the lower half, plus the error prompting a shutdown. Sometimes no SDI out or green stripes on the monitor via the I/O Expander. Rebooting it over and over helped get it working to power through the day, sometimes without the mini mag, although it was inconsistent. I'd even be all set to shoot and it would show up on screen, needing at least one reboot to get back to good. No fun!

It's now being serviced at RED HQ, who also provided a loaner. If not already, get a support ticket going to get it over to them.

UPDATE: "Our technicians confirmed the reported issue and replaced an internal board due to error 1D." -- RED Support
 
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Our Scarlet-W is giving he same Error message - Does anyone know how much this cost to repair?
 
Thanks for the Reply - Hope it is on the cheaper side
 
Just had this same error today. 0x1D Screen is now producing a skewed image so I could barely what it said. I thought it said 0x10 or 0x00 like some of you did. Right in the middle my day and had just offloaded some media. Shot for a couple minutes and it randomly started skewing the whole screen and shut down on its own. Temps were in the green. Have my main project shooting in 4 days so really not happy with this situation. It was about 80 degrees out. My Brain was a SW that I upgraded to Dragon X almost a year ago so hopefully the warranty covers it.
 
Andrew Parker said:
My Scarlet-W is giving the same error message. By any chance do you know what exact board that was? Maybe you have a photo of it?
Click to expand...

It's not a certain board usually. It's a general error for hardware failure, board depends on a certain case. It might be one, or two. It always depends.
 
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