Firmware upgrade help

[Frank Martin]

I'm trying to upload newest Beta Firmware and I'm having a glitch, AT the restart it is trying to upgrade peripherals and is stuck, I have a cannon mount (RED) that I did not send to Red, I only sent PL. Could this be issue? Also It says do not power down, what should i do?
Thanks

 

[Bob Gundu]

How long has it been?

 

[Frank Martin]

Quick follow up in case this happens to you. Red tech support was open on weekend, just wait until end of main message and press 2.
Steve and I went through it a bit, First off the warning to NOT power down did not apply in this case. I force quit camera and rolled back firmware, then rolled forward without Cannon mount attached let it update sidekick, then power cycle camera with Cannon mount attached.
It worked perfectly. . Thanks Steve. And Thanks Bob for getting back so quickly, I didn't think Tech support was open over weekend

 

[Bob Gundu]

Good to hear it went ok. I know it can be scary at times.