Exporting from Redcine issues

[Chris Lognion]

I did my homework weeks prior to my Red shoot. I performed various workflow tests, worked out the kinks and was accomplishing beautiful exports to Quicktime. Now that the shoot is over, all I get is a still frame export. The first file I encoded to quicktime actually did well for the first 2 min then the still frame occurred. Since then, all I get is a single still that repeats itself for the length of the export. I've tried re-installs, can someone tell me what works for them.

Chris Lognion:help:

 

[Kevin Stanley]

Hi Chris,

We are working on a fix to this issue, it is a Quicktime/Redcine specific issue so if you are on a Mac and need to get into QT format I would use Red Alert. If you are on PC there are a few tricks to get around the freeze frame issue.

1. Don't mix resolutions on a timeline
2. Render slow motion and extra long takes on a per shot basis
3. Try increasing your viewport resolution incrementally
4. Start a new project, if it happens on a project that you saved, start over with just the shot that caused the issue. Then start a new project for the rest of the clips. Starting a new project is very important with this issue.
5. Make sure you set the output resolution in the Project Tab of the Player Screen and make sure it is the same in the Output Tab of the Player windoow.

Kevin