Bought and paid no confirmation email and still processing

[Jake stone]

Ordered my cam oct 13th from AUS, Just seeeing if its normal to get no confirmation email and no correspondence from red.
I can see my order number on the website though. Thanks legends

 

[Greg M]

why dont you call RED?

 

[Todd Osborne]

Hi Jake, seeing that you are in Australia (I’m in Japan), shoot them an email from their website. They will probably have a response to you by the time you get up in the morning. They gave me a response overnight in Japan. Their customer service consistently gets high marks so I’m sure if there is a problem with how your order was ordered/processed, they will fix it.

 

[Shan Kuang]

I got a confirmation email right after my order placed. But if you can see your order on Red.com, everything should be OK.

 

[Christian Jadot]

I never got one immediately after. I had to request a receipt from the online help.

I called mine in after my hydrogen discount failed online. My order still says processing as well. It was also ordered on the 13th.

 

[Jake stone]

So helpful all thanks heaps

 

[Noel Evans]

Ordered my cam oct 13th from AUS, Just seeeing if its normal to get no confirmation email and no correspondence from red.
I can see my order number on the website though. Thanks legends

Send a support request via the Support page and Vincent will get in touch with you pretty quickly in my experience.

 

[Cory Keone Riley]

This was my experience. I had to email to get a response that I had in fact purchased the camera. I've never experienced anything like it. Thank you for sharing. It's good to know I'm not the only one.