Picture goes black

[Jay A. Kelley]

Installed the newest build before going on and shooting eagles yesterday. Installed, black shaded, all that crap. Then rebooted.

Camera went into it's preload, I saw a picture, then when it went into the second half of the preload, the picture goes BLACK..

Not good...

Re-did the install / black shade process, and tried again.. Same thing.

So I said "screw it" and went back to build 20. Worked perfectly.

It's not a huge deal to me.. But I thought someone on here should know.

Jay

 

[Stephen Strangways]

Jay,

When you say "the current build," do you mean 21.4.1?

That might be important now, and it will almost certainly be important if someone reads this a few months down the road, and we're on a completely different build.

 

[Jay A. Kelley]

Yes. The screen issue happened with Build 21.4.1.

Sorry about that.. Good point.

Jay

 

[Nathan Garofalos]

Jay, did you have anything else plugged into the camera? I have found that if you have a aux 12v cable plugged in while booting you get a black screen...

 

[Jay A. Kelley]

Nathan... I am willing to bet that was it! I had TWO things plugged in!

Thanks!

Of course I would consider this a bug on RED's part as the other builds do not have this issue.. So I'll just happily wait until it's fixed before I install a later build.

Thanks for clearing that up!!

Jay

 

[Nathan Garofalos]

NICE! Glad I could help.

 

[Michael Hastings]

Installed the newest build before going on and shooting eagles yesterday. Installed, black shaded, all that crap. Then rebooted.

Camera went into it's preload, I saw a picture, then when it went into the second half of the preload, the picture goes BLACK..

Not good...

Re-did the install / black shade process, and tried again.. Same thing.

So I said "screw it" and went back to build 20. Worked perfectly.

It's not a huge deal to me.. But I thought someone on here should know.

Jay

Nathan... I am willing to bet that was it! I had TWO things plugged in!

Thanks!

Of course I would consider this a bug on RED's part as the other builds do not have this issue.. So I'll just happily wait until it's fixed before I install a later build.

Thanks for clearing that up!!

Jay

Jay, we had this same thing happen last week with SN206. What SN is yours - wondering if it is something slightly different with the older cameras?

 

[Jay A. Kelley]

I am #326.

You may be right.

Jay

 

[Michael Hastings]

I didn't file a ticket, as we are up to our as*** getting ready for a Bahamas trip this weekend, but if you get around to it, mention 206 as well.

 

[Jay A. Kelley]

I'm not rushing to get to it either.. Honestly I was fine with Build 20...

From what I understand they read these forums anyway...

I'm sure they will get to it.

Jay