Camera won't boot

[José L. Martínez]

I got my camera (2968) from Red Europe after update in october. Camera has been working at least twice with normality since then, but today I updated to 20.1.6, power cycle the camera and then and got the damned 'Booting...' message and nothing else on the EVF/LCD. After a minute or so in complete silence, the fans begin to blow and it keeps this way until disconnected.

I've tried pluging and unpluging cables, batteries, changing cables, cradle, ac, cf in, cf out, sd card in, out, and just got the camera to boot once, shot and work ok, but when power cycled to change the battery, it never got to work.

I've been working as a professional DIT for 5 years, 2 with various red cameras all around Spain, and never faced something like this. It obviouslly happened in front of clients, and had to get another camera to finish the job.

Already filled a support ticket. Any help meanwhile will be appreciated.

Cheers,

Jose

 

[Martin Weiss]

Sorry to hear about your nightmare - especially with your clients breathing over your shoulder.

Did you try to install 20.1.6 again? Maybe download it (or try an older build just in case) to a different CF card and see if that helps.

Also try to remove everything but the power connection (and I'm sure that you checked that the batteries are fresh — I once experienced a situation similar to yours, and the culprit turned out to be a half-empty battery.)

 

[José L. Martínez]

Sorry to hear about your nightmare - especially with your clients breathing over your shoulder.

Did you try to install 20.1.6 again? Maybe download it (or try an older build just in case) to a different CF card and see if that helps.

The problem is that the camera won't get to the point to check if there's an update in the cf or sd card, so I'm pretty much fu***d.

I've tried 5 batteries all fresh, all connected, all disconnected and any combination in between...

 

[José L. Martínez]

So... after several power cycles, my whimsical beauty read a cf with the latest build and everything looks ok.

It all works and my testicles are back to where they belong.

Thanks to all for your help.

 

[Moauyed Zabtia]

Hello Jose

i get same problem

can you please tell me what u did to fix all this?

 

[José L. Martínez]

Hi,

Sorry for delay,

I basically put a formatted card with the newest firmware I could find, unplugged everything except the power cable and fire it up, once by battery, next by AC, until I got it to update the firmware. It's a pain but once you got firmware updated, it shouldn't appear again.

Otherwise, you'll have to send it to RED.

Good luck

Jose

 

[sandro-bachmann]

Sorry to hear about your nightmare - especially with your clients breathing over your shoulder.

Did you try to install 20.1.6 again? Maybe download it (or try an older build just in case) to a different CF card and see if that helps.

Also try to remove everything but the power connection (and I'm sure that you checked that the batteries are fresh — I once experienced a situation similar to yours, and the culprit turned out to be a half-empty battery.)

second that, i had that 2 one time