RED Service Team Rocks!

[Julio Quintana]

I know right now everyone (myself included) is really excited about the newest technical developments over at RED, but I just want to say that these awesome cameras would be nothing without the incredible support team backing them up.
Last week I was shooting in Hawaii, and, like an idiot, I got too close to a wave and my camera got splashed. Sean Ruggeri responded to my support ticket within 30 minutes, and he always answered the phone when I called to check the repair status. I got my camera back quickly and they gave me a fair price on the repairs.
I love this company. Thanks for everything you guys do.

Julio

 

[Johan Pabon]

Fully agree. I got my harddisk returned within a week. I really was surprised.

 

[Sean R.]

Thanks Julio.
I'm glad to be able to help and glad that you can get back to shooting.
Let us know how we can help going forward.

Sean Ruggeri

 

[Esteban Sosnitsky]

I second that.. I had shipping issues and within 3 minutes they replied my emails and picked up their phones... Even when one of them was on vacation!!
They make me hate "the other camera guys" so bad!!!
GO RED!

 

[Brent Carter]

Haha, shh, don't tell her that I answered you on my honeymoon, Esteban! She reads these boards!

BC