Updating to MC 4.0 from 3.1.3

[Rainer Fritz]

Hi Michael !

I'm on MAC and should update my dongle.... the avd I cant open and update the dongle....

any hint ?

thx
rainer

 

[MichaelP]

Hmmm.... somewhere in the v2 to v3 era (I think) the dongle manufacturer we use changed their dongle format and all older dongles needed to be replace with newer ones. Basically send in your exiting dongle for a swap.

I would call the support line in a case like this.

Michael

 

[Rainer Fritz]

I got the dongle with MC 3.0

 

[Job ter Burg]

Hi, make sure you are running the right version of Dongle Manager. Since v3.5 a new Dongle Manager needs to be used. If you are running your older (3.1) Dongle Manager, you might run into issues.

The scoop: http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=244743

I'm pretty sure that - for this one time only, I'll add ! - Michael is not right (about the dongle needing to be swapped). I have an original purple USB dongle that once was an Avid XPress Pro, still using that on MC4 today.

 

[Rainer Fritz]

I only get a survey when i click on these links.... ????

 

[MichaelP]

http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=244743

I got right to the proper page with Job's link.

Michael

 

[Job ter Burg]

Upgrades to Avid Media Composer v3.5.x, Avid Symphony v3.5.x or Avid NewsCutter v7.5.x and higher using the versioner.avd file must update the dongle using Dongle Manager v7.0.2. If you choose to update the dongle before installing the v3.5.x/7.5.x or higher editor, download the latest version of Dongle Manager (v7.0.2)

So how about these links to the right versions of Dongle Manager:
http://cdn.pinnaclesys.com/SupportFiles/attach/MacDongleManager.zip
http://cdn.pinnaclesys.com/SupportFiles/attach/WinDongleManager.zip

 

[Rainer Fritz]

i have to update from 3.1.3 to 4.0.2 will try the mac updater.... thx a lot for that job !!!

 

[Rainer Fritz]

success... MC 4.0.2 is up and running

thx mate !!!!

 

[Job ter Burg]

No prob, good to hear it has worked out for you.