How to use the money at the account

[Peter Östlund]

Can anyone give me a manual how to go about when you want to order an item at the store and have more money at the account than the cost of the item?
I cannot find a way to use this amount for the purchase.

 

[Martin Weiss]

Shipping costs?

T-Shirt, Baseball hat?

 

[Peter Östlund]

Well Martin.
I am not clever enough to understand what you mean.
Do you mind clarifying a bit?
Thanks.

Or is my original question that unclear?

 

[Martin Weiss]

From what I understand is that you have paid more money into your account than what you have ordered for.

Depending on how big an amount that is, you will have to calculate for shipping costs as well. If there is just a bit of money left, you could treat yourself to some RED branded t-shirts and/or baseball hats.

And you can always ask for a refund.

 

[Meryem Ersoz]

Email your Bomb Squadder. Tell them what you want to do. They'll take care of it for you.

 

[Jeff Kilgroe]

Yes, email / call your bomb squad rep. They are your sales consultant and account manager, they can help you out.

 

[Peter Östlund]

Thanks.
Who exactly is my Bomb Squad man?

 

[Steve Gal]

Thanks.
Who exactly is my Bomb Squad man?

The person who handles your purchases. The one who sends you the email after you have ordered something.

 

[Noah Kadner]

He Who Must Not Be Named....

Noah

 

[Brent Carter]

Peter, if you have no purchased with RED before and would like to discuss the sales process, please use www.red.com/contact_us and select orders/reservations webform.

BC

 

[Peter Östlund]

Thanks all.
I have done a number of buys from Red before. I just did not know how to use the amount at the account. I'll contact the bomb squad.