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Monitor Cable Bolt Issue

T

Tim Naylor

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On a recent feature, we lost two bolts on two different monitor cable right angles. They came loose, fell off and now they're being held together by tape. Works, but not a good look or secure. Figure we'd contact RED and get a replacement. Instead RED states they do not service their 180.00 dollar cable. They told us where to get the bolt. The bolt company has been completely unresponsive. We've left numerous messages and after couple weeks have all but given up on placing an order.

Has anyone else run into this issue and know of another source for these pesky bolts short of buying two more cables?

Perhaps RED should consider stocking these as they do come loose and they'd probably get a better response from the supplier than one cameraman. I can't imagine ARRI or O'Connor not having every nut and bolt in supply. It's just good business.
 
We put a dab of Loktite on all of the end caps to the Lemo connectors. I find the ones that ship from RED to be particularly loose on initial delivery.
 
Mitch Gross said:
We put a dab of Loktite on all of the end caps to the Lemo connectors. I find the ones that ship from RED to be particularly loose on initial delivery.
Click to expand...

Failing that, a dab of your girlfriend's nail polish works well too!
 
You're not alone, Tim. I just got back from shooting in Africa and found that the end blot of my right angle EVF cable was gone. I had not gotten to call Red yet but just expected I could get one from them. For $180 for their cable, I would expect some help from them.

Mike
 
I think the problem is that Lemo apparently don't/won't sell the bolt part separately. By the time you buy the Lemos, that's a significant part of the cost of the cable! Not certain about this BTW.
 
Eric is correct. Lemo does not sell the end cap as a separate item One must purchase the entire connector assembly. We purchase from Lemo in relatively small volume. Lemo would probably consider several thousand to be volume enough to do a special order.

I wish RED would tighten these caps down with a wrench or put a dab of Loktite in there. But you all should do this yourself -- the weakest version of Loktite will do.
 
Mike Peckham said:
You're not alone, Tim. I just got back from shooting in Africa and found that the end blot of my right angle EVF cable was gone. I had not gotten to call Red yet but just expected I could get one from them. For $180 for their cable, I would expect some help from them.

Mike
Click to expand...

Yeah, locktight - great idea if we got a warning they were susceptible to falling off. I'm sorry this is such a load of *&$#, as if we should expect bolts to fall off. I agree lock tight is a great solution but no help for a lost bolt. I can't tell you how many pieces of gear I own that have bolts. This is bad QC and pawning the short coming onto the consumer.

One would expect some real help from RED. Too bad their tagline "you can count on it" applied to spare parts and not delays. Pretty much sums it up.
 
Mitch Gross said:
Eric is correct. Lemo does not sell the end cap as a separate item One must purchase the entire connector assembly. We purchase from Lemo in relatively small volume. Lemo would probably consider several thousand to be volume enough to do a special order.

I wish RED would tighten these caps down with a wrench or put a dab of Loktite in there. But you all should do this yourself -- the weakest version of Loktite will do.
Click to expand...

In the meantime, they should do something to make it easy to purchase a part that falls off.
 
Tim, just to clear, I agree that these connctors should be properly tightened when delivered.
 
Mike Peckham said:
You're not alone, Tim. I just got back from shooting in Africa and found that the end blot of my right angle EVF cable was gone. I had not gotten to call Red yet but just expected I could get one from them. For $180 for their cable, I would expect some help from them.

Mike
Click to expand...

If you get a better lead or able to make a purchase let me know, perhaps we can do "group buy". So bloody ridiculous. I'm seeing RED.
 
Relegated to the complaint department where no one will see this. Nice.

Which is stupid. We're trying to solve an accessory problem. So what if it exposes a QC / Customer Service weakness, if this were a complaint my tone would be far harsher. I'm trying to get some solutions here to an accessory issue. Please let it live where the gear/gadget heads browse.
 
Tim, I forgot to tell you. I had lost a coupke so I machined an end cap for myself. It is round not hexagon though. I am sure a machinist can fabricate these for fairly cheap if there is a big enough order.
 
Tim Naylor said:
Relegated to the complaint department where no one will see this. Nice.
Click to expand...

Actually, I check this subforum quite a few times a day. I have passed the information back on to our cable team to get a line of sight on the issue.

For what it is worth, we actually wanted to sell the caps but was told by Lemo to direct those inquiries to them as we are not an authorized Lemo component re-seller. We can sell cables with Lemos, just not raw Lemo parts. I will address this with them again to try to get you guys some options if they are turning you away.

BC
 
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