Pinewood only for updates?

[Cüneyt Kaya]

quick and easy Question to RED.

1. Will it be possible to send the RED ONE to pinewood for repairs?

2. Guestimate when it will open?

thanks
kaya

 

[Ryan Patch]

There was a post about this before, try searching for "Pinewood". I believe Brent said that at the moment Pinewood was only open for updates, that repairs would come "soon".

 

[Cüneyt Kaya]

thanks

 

[Rainer Fritz]

so if we want to do a full evaluation and service due to the upgrade we have to send them to california? please give us full support in pinewood.....

thx

 

[Brent Carter]

Full evaluation is part of the upgrade program. So, yes, that is being done at Pinewood. The plan has always been to have Pinewood be a full-service repair center - just not right out of the gate. Give us a little time to ramp up here

BC

 

[A. Bastaki]

alright.. ive got a question. since i paid customs once when i got it from the states.. do I have to pay for it again when I send it for repair to pinewood?

 

[Stephen Williams]

alright.. ive got a question. since i paid customs once when i got it from the states.. do I have to pay for it again when I send it for repair to pinewood?

Hi,

Getting a ATA carnet would simplify matters.

Stephen

 

[XiaoSu Han]

I'm just wondering if it would be possible to get a used camera recertified and ownership transferred at Pinewood sometime in the future. I know it's not possible now, but I'd like to know if it's planned or if that's kept to the States.

 

[David Wyatt]

Red Europe Ltd at Pinewood got a nice mention in this month's 'British Cinematographer' magazine - it says the facility is primarily for upgrades but Red Europe Ltd will also offer "support in the field". Apparently it opened at the beginning of November.

It goes on to say the new company is headed by Carl Ward, former chairman and CEO of Oakley Europe, with Alan Piper overseeing day-to-day operations. According to Piper: "Our coverage will not be strictly limited to Europe, but more to the time zone north & south - South Africa to Iceland and as far east as Turkey". The article also says Red europe may support camera users in India.

If anyone's interested British Cinematographer's quite a nice magazine...like American Cinematographer without the glamour ;-) You can subscribe to it here:

http://www.openboxpublishing.co.uk/britishcinematographer/subscriptions

 

[Rainer Fritz]

Full evaluation is part of the upgrade program. So, yes, that is being done at Pinewood. The plan has always been to have Pinewood be a full-service repair center - just not right out of the gate. Give us a little time to ramp up here

BC

So Brent you will also exchange the air filters for example ? and such things ?

same question.... regarding changing of ownership... only in US ????

thx

rainer