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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Redrock MB delivery????? Whats the deal???

hgdaun said:
I fully agree. With the notable exception of Brian Valente I have not seen any indication that Red Rock care the least bit about their customers. I honestly don't understand how Brian can live with this situation and not despair.
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Well said.
 
hgdaun said:
I fully agree. With the notable exception of Brian Valente I have not seen any indication that Red Rock care the least bit about their customers.
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I know the waiting game is getting old. But this kind of statement is not helpful for any of us. I had a problem with the 19mm arm and sent an email to the address Brian suggested when somebody mentioned they were missing a screw on one of their side wings. I got a response within hours from one of the Redrock people. The next day, I got a phone call from the owner of Redrock. How much more concern can they possibly show that that?

Seriously, this is a small company that is trying to do the impossible. The are not perfect yet, but they are working their collective butts off.

Gotta run now. Have a hurricane to prepare for.
 
Brian Valente said:
Folks


Dominic - yes we had discussions on the size of the supported filter, and these were discussions *prior to* the final version being spec'd and released. If you check our product page on the microMatteBox, you'll see that the largest size we support is 5.65" square (that is correct HD Arizona). With any production in pre-release, specs can and do change. It's important that folks rely on the official product spec page for the final word on product specs. As much as I'd like to say anything we or any other manufacturer says about pre-release products will be true, things do change.
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This argument might hold water if your "official product spec page" didn't say it was a 6x6 mattebox when you took my money.
 
The arms are done and we expect the backordered microMatteBoxes for Red customers to be shipping in the next few days.
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few days like... :wink:

Really RR need someone answering the incoming emails, I love your products Brian but last week I need to write three times to get the 2-3 weeks delay email. :wink:

Don´t worry Red owners know how to wait. But at least Red answer the mail or telephone.
 
Larry McKee said:
I know the waiting game is getting old. But this kind of statement is not helpful for any of us. I had a problem with the 19mm arm and sent an email to the address Brian suggested when somebody mentioned they were missing a screw on one of their side wings. I got a response within hours from one of the Redrock people. The next day, I got a phone call from the owner of Redrock. How much more concern can they possibly show that that?

Seriously, this is a small company that is trying to do the impossible. The are not perfect yet, but they are working their collective butts off.

Gotta run now. Have a hurricane to prepare for.
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I beg to differ. They do need to be reminded of the level of frustration they are creating. Mind you, I'm not complaining about the delays. For all I know, they might not be able to do anything about those. But I do complain about their lack of communication. And I do not think that posting regular updates would be "trying to do the impossible".

How much more concern could they possibly show ? They could keep us updated. It's not really that much to ask for.

And, yes, it's good to know that your experience was good.
But mine isn't, and I'm clearly not alone in this.

Peace,
Hans
 
I ordered a RRMM and received it when they said they'd deliver it, approx.

I had a question about their FF unit and received an answer the next day from someone OTHER THAN Brian!

For the cash, you can't beat it; and in the months that I was following the release, I never saw mention of a 6x6 filter holder. (I came late).

If you're holding up a production, or stressed about it because you don't have your matte-box, you should just rent and sigh....

Good luck all!
 
well that's just awesome. One of my responses has disappeared :S

I do not despair because I know everyone at Redrock cares as much as I do. They don't have the opportunity to respond personally in forums. We know our response can be much better. We have recently changed our email services to account for lost emails. We found a few process issues that now seem to be fixed. And more importantly we are making progress in clearing backorders. Fixing communications and getting products out are our top priorities right now.

Thanks again

Brian
 
There's a silent, subjective post-killer lurking among us here, and as far as I'm concerned, probably for the better. Heavy criticism or speculation, deep anger or negativity quickly turns to dust.

Keep going, Brian. I'm sure we'll see more affordable RED products from RR in the future.
 
i waited 4 months for mine to finally show up ,then ,after all the waiting ,i sold it to someone desperate for it right away for $1300. so now i am back in the end of the line and hope it will not be another 4 months. well redrock when your hot,your hot.
 
Jens Jakob Thorsen said:
The ARRI MB18 will serve you well for at least 10 years....expensive but do the math.
Or the cheaper MB20 with clamp-on.....6years maybe?
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yah but you can buy 6 redrock MB's one every year.. but i dont think youll need too.. they should last a while
 
I had the same issue and funny you mention it I just got my shipment tracking number today in the mail. Finally eh? These guys are really far back on meeting their deadlines.
 
I ordered early, waited like everyone else, got it delivered pretty much when they said it would be delivered, and have just been notified of the shipment of the 3rd stage. The mattebox works great and does what it's supposed to do. It is by far the best matte box value available in the market to date.
 
Sorry to hear about it, I just got my one this week, I also wait for more than 4 months, but the products looks great!
 
Brian Valente said:
.....I do not despair because I know everyone at Redrock cares as much as I do. They don't have the opportunity to respond personally in forums. We know our response can be much better. We have recently changed our email services to account for lost emails. We found a few process issues that now seem to be fixed. And more importantly we are making progress in clearing backorders. Fixing communications and getting products out are our top priorities right now.

Thanks again

Brian
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I'm delighted that you are on this site and are reading some of this because my phone calls (had to leave a message on Voice mail) and emails went unanswered from this last week. That is unexcepatable.

I would like to be very clear about one thing. My biggest complaint isn't that there are delays, it's the total lack of concern and communication. My phone calls not being returned was really dissapointing.

Maybe someone from RR can give me an actual update or a returned call on order #CS8005 My number is 803-743-7680 email is lee@ospreyhd.com
 
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