Richard Lackey
Well-known member
I also wonder about service and support in the future. That's a real tough one, on one hand keeping centralized US based sales, service and support will eventually mean Jim needs a industrial complex the size of LAX, but with the right kind of process management at least there is control, and a single ground zero with Fed Ex trucks heading in and out 24hrs a day and flights distributing things all over the world (maybe LAX is not a bad idea... with a conveyor belt for big Red boxes to be loaded straight on the aircraft).
The other route is continental/region/country/local based sales, tech support, repairs, etc. but that is such a behemoth undertaking I can hardly get my head around it's implications.
There is running a multinational enterprise on one side and building cameras on the other. At the moment they are building cameras, and we'd all love them to keep doing that, but the danger is in having to rather put so much effort into running a massive multinational organization because of growth.
The other route is continental/region/country/local based sales, tech support, repairs, etc. but that is such a behemoth undertaking I can hardly get my head around it's implications.
There is running a multinational enterprise on one side and building cameras on the other. At the moment they are building cameras, and we'd all love them to keep doing that, but the danger is in having to rather put so much effort into running a massive multinational organization because of growth.